Phoned again today,but my case manager was elsewhere on a course,so another case manager called Danielle took my call and she had a read thru my file,she says the hold up has been down to Kathryn (case manager away) just wanted to ask about how the features of a car that i had specified as required like in my (OP) would benefit me or the opposite what it would be like to not have them,so i told her all the reasons.
Really nice telephone manner btw,said i should get a call in 5 to 7 days time.