I think in 3/5, in a post covid period / transition, the government will continue its crusade to reduce number of DLA / pip vlaiments both new & reviews. In addition the most disadvantaged and low / no income claimants will have even less choice with further reduction in car numbers and / or nil deposit vehicles & less able to afford the continually rising, often prohibitive, AP’s.
yes the increase in EV’s shall continue & Motability operations shall be following dictates to increase EV’s & reduce carbon emissions etc..
motabioity operations, operational costs, salaries and bonus’s will continue to rise, way above inflation & higher than other sectors.
I hope that the Motability accreditation process for dealerships is refreshed and more strategic & CRM based with implementation of a ‘mystery shopper’ style programme – as I’ve been a Motability customer over 20 years and rarely come across a decent, competent, well versed Motability ‘specialist’ within the dealerships I’ve encountered on test drives and / or ordering.
I also hope that the good condition bonus is reviewed & how APs are arrived at (whatever methodology / formulae is applied) – imho the huge profit being made by MO should not be sitting in reserves (with a little bit to the charity arm & for limited grants as is the current set up) but rather an apportionment be applied to reduce AP’s where possible.
I am forever thankful for Motsbility & the ability to have my car through the scheme – it’s makes a huge difference to my freedom & quality of life.
the scheme is good, nonetheless with much room for improvement still