Dave this pandemic has shown that the two visits, in person, motability normally insist on, are not required. Many disabled could do without this added trip and I don’t see why, with all the technology at our fingertips, literally, we can’t do away with the first trip.
I think (in normal times) the reason Motability insist on the first visit, is mainly so the customer can ensure the vehicle is suitable (ie having a test drive or making sure the wheelchair fits in the boot etc) before placing the order. That way, Motability cut down the odds of a customer ‘early terminating’ the vehicle as not suitable a few months down the line.
As you say though, in this technological day and age, and as due to Covid they are permitting ‘remote ordering’ it may persuade Motability to eventually permit ‘remote ordering’ in the future. It will probably be an interesting excercise for Motability to monitor how many early terminations are made by ‘remote ordering’ customers versus the normal ‘two visit’ system.