Carl, thats awful, yes, in the first place, I would complain to motorbility, the order must have been placed as you would have some paperwork and authorisation from motobility, this sounds like an excuse from the dealer to move your ordered car to a private sale, however, if you are not used to dealing with car sales, staff change all the time, and that is why you need to build a dialogue with the salesman, and keep a close eye, on the cars journey, by emailing or preferably phoning for regular updates, so if someone leaves, you know the name of the individual who has taken responsibility for the orders. It also stresses the importance of a decent deposit, IMHO, so you have shown commitment to the the sale. If motobility accepted the order, and after taking advice from them, at the earliest opportunity, you should also make an appointment with the new motorbility guy, and the dealer principal, to discuss options, on sourcing a stock car, and some form of compensation, like a reduction in AP, or some free or at cost extras. This close to Q4 and he uncertainty over brexit, I would be inclined to look at the audi Q3, which is a cracker of the car. Good luck.