My local Mercedes dealer I gave up on both myself and visiting with a friend
not to me yum the cars so tightly packed in the showroom – no wheelchair nor scooter etc… would be able to navigate – the two disabled parking bays with demonstrators
when enquiring about the B200, as none in showroom told to go to the used lot near the back it’d be – again difficult to navigate with mobility issues nevermind if I were a wheelchair user or had a scooter
put me off the dealerships / group completely. & that’s without mentioning Motsbility
I agree with others, who’ve experienced disinterest & disdain as soon as they have me tuned that they’re Motsbility customers !!! More common than it should be – a customer is a customer.
my 20 odd years as a Motsbility customer it’s rare to find a decent Motability accredited dealer in my experience.
I do feel Motsbility operations should have a ‘Motsbility mystery shopper’ type programme and more emphasis on the Motsbility customer experience – as part of their accreditation process for dealerships & Motsbility customer representation on the board – all these suggestions I’ve made to Motability operations over recent years to no avail