@Joss, Goodness me not you aswell, atleast it turned out to be a positive response, i’m still awaiting mine. I’ve also just found another receipt of mine which I full tanked it let’s see what they have to say about that on Monday!
@Azzy, yes even the scratches and as little as dust marks they blame anything on you. Motability need to part ways with these frauds! When I used to use Enterprise, i’d never had a problem with them with Motability, 10/10 service. Europcar need to seriously restructure themselves.