Hi Chris, after over 24 years with motability I can say that BMW dealerships are the most uncaring, I have been into them three times now and have always been treated as a second class customer and a total lack of respect not shown by all the other dealerships I have experience.
My list (just for fun) of the dealerships which I felt as if they did give a f…. are
5 ) Fiat (haven’t used them for nearly 18 years though) My first 2 Motability cars very thoughtful sales team.
4) Citroen (again some time ago but used twice)
3) MG could not do enough for me, free touring car tickets, free matts and a free full tank of petrol always a free valet after service, as well as a £300 cheque when I collected the car as a thank you. My next car will be an MG
2) mercedes (my current car) good all round but I did have the same salesman there I had used at Nissan but still had to pay the advance payment when I ordered the car and not on collection as with everyone else
and that puts Nissan in top place at number 1, well deserved certainly my favorite dealership, just need some newer models other than the new Juke, the new qashqai and x-trail don’t look special enough for me, a little bland.
BUT I HAVE NEVER BEEN REFUSED A TEST DRIVE FROM ANY DEALERSHIP, LOOKS LIKE BMW HAS NOT CHANGE TO MUCH
ROY