Can I just add that if you write to driving Vehicle license agency be prepared for a very long wait they are not dealing with any postal queries at present because of reduced staffing they are only dealing with HGV drivers and frontline workers who have licence issues personally I am 5 weeks into a postal query and still not even been looked at and judging by there Tweet page 1000’s of customers are all kicking off about waiting times etc some folks still waiting 10 weeks or more so if you can do it online it’s better but still no guarantee its going to be sorted best of luck