Something wrong, then, you to review what state the car is handed back to a dealer, perhaps ask him to evaluate the gcb, when you are ordering the new car, minor scuffs and scratches, can be dealt with easily and cheaply, and that’s expected, its major interior damage that costs, motobilty are pretty understanding, as different folks have different needs and adaptations to enter and exit the vehicles, and damage will occur, I returned an audi a3, with a massive dent in the rear bumper, after hitting a parking post in a supermarket, rsa, the insurer, said leave it, it will be ok for gcb.