I had all sorts of problems with my car order so much so that I consulted Motability who advised me to go and see the car and dealer on hand over day and if I wasn’t happy under no circumstances sign in with my PIN number.
I wasn’t happy, didn’t use my PIN number, didn’t hand over the £1299 AP and walked away from the deal keeping Motability informed who agreed I did the right thing and extended the car I had.
Two days later I had a phone call from the dealer saying he was willing to negotiate on the AP because the car had been registered and they would lose a substantial amount if they had to resell it.
In the end they gave me an offer I couldn’t refuse. They agreed to waive the £1299 AP which meant I paid nothing and they gave me a full tank of fuel. It was a deal we were both happy to accept.
My advice to anyone is if you negotiate freebies and the dealers don’t fill up with a full tank of fuel, mats or whatever and break their promises don’t sign in with your PIN number until they do. It is a matter of principle. The car is already registered and they can’t afford not to make good their promises.