All I can say about service is that I have had excellent service from Peter Vardy in Edinburgh. When I asked about the X1 initially I was put on to their Motobility specialist who couldn’t have been more helpful. Perhaps customers get lost when being transferred to a motobility salesman??
I have decided to extend the lease to 5 years (currently expiring in March) as I am very happy with the X1 and cant see what would suit me better, the facelift X1 isn’t different enough to make a change worth while. but who knows what the next couple of years will bring?