The following is Official literature from Motability to Dealership on Suppling Lightweight manual wheelchairs.
Having listened to feedback, we understand that some Motability Scheme customers need additional mobility help when they reach their destination.
In 2018, we ran a pilot to allow customers to choose a lightweight manual wheelchair in addition to their Scheme car.
We had a great response:
“Anyone who needs a wheelchair, and can get one through MO, should definitely take it up.”
From 1 April 2019, all car Scheme customers will be able to choose a lightweight manual wheelchair, when they lease a new car.
There is a choice of two different lightweight manual wheelchairs which can be ordered in a number of frame sizes and set up as self-propelled or attendant-controlled.
Regardless of which model is most suitable, each wheelchair costs £100. The lightweight wheelchairs collapse into a compact package and should fit comfortably into the boot of most vehicles. However, this may depend on whether any other adaptations are being fitted to the vehicle.
You will receive the current £25 adaptation payment for every lightweight manual wheelchair supplied.
The wheelchairs
Scheme customers will be able to select one of the following wheelchairs:
VAN OS Excel G-Logic
Karma Ergo Lite 2.
Both wheelchairs can be set up as self-propelled or attendant-controlled and will be covered for maintenance issues throughout the term of the vehicle lease.
How do you arrange a wheelchair for your customer?
You can select a wheelchair for your customer at the time of application, using Online Applications (OLA).
First, the customer must choose the wheelchair and setup that best suits their needs.
You can then add the wheelchair as an adaptation in OLA.
Adding the wheelchair as an adaptation
Add a lightweight manual wheelchair to an application in the same way as other adaptations:
In the ‘Adaptations’ screen, add a new adaptation.
Select ‘Lightweight Manual Wheelchair’ from the ‘Group’ dropdown list.
Choose the type of wheelchair in the ‘Adaptation’ dropdown.
In the ‘Installer’ dropdown, you’ll see a list of LMW suppliers ordered by distance. Choose a supplier (this will be a PWSS dealer).
Make sure that you note down the name of the supplier – you’ll need to contact them to arrange delivery of the wheelchair.
Ignore the familiarisation text at the bottom of the screen – this relates to any other adaptations that the customer has requested for the vehicle.
LMW Screen 3
What happens next?
Once you have submitted the application – and it has passed to the ‘pending’ state – the PWSS dealer you selected will receive a notification including:
The customer’s details.
Your dealership details.
The vehicle details.
The model of the wheelchair needed.
The type of setup: self-propelled or attendant-controlled.
The anticipated handover date.
They will contact the customer to ensure that the choice of wheelchair is suitable for their needs.
The PWSS dealer will then source the wheelchair.
Arranging delivery
Contact your chosen LMW supplier – you can find contact details for LMW suppliers on the Dealer Resource Centre, or using the Find a Dealer tool on the customer website.
Arrange a delivery date – make sure that the wheelchair is delivered to your dealership in the seven days running up to the Confirmed Delivery Date (CDD).
Keep the LMW supplier up-to-date – you must contact the PWSS dealer if there are any changes to the anticipated handover date and when the confirmed delivery date is agreed.
If you have not heard from the PWSS dealer by 14 days from the CDD, contact them to confirm the delivery of the wheelchair.
Payment
You need to take payment from the customer ahead of the handover date. You will hand over the wheelchair at the same time as the vehicle.
What happens at the End of Contract?
The customer will need to return the wheelchair at the End of Contract event.
We do not require the wheelchair to be returned to Motability Operations. Please dispose of it as you would with other adaptations that are no longer needed. If the wheelchair is in good condition, you could retain it for demonstration purposes.
What if the wheelchair needs maintenance or repair?
If a LMW requires maintenance or repair, ask the customer to contact our Customer Services which will arrange for the work to be completed.