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It varies by dealership. Years ago it was commonplace that pretty much all dealers offered all customers (Motability, other lease or private) the option of a courtesy car or a collect and return service (subject to availability – you usually had to book well in advance to secure one).
Nowadays, I’ve noticed that some dealerships have reduced the number of courtesy cars (or don’t provide them at all) and others have ceased collect and return.
Our local Hyundai dealership has stopped the latter, but makes an exception for Motability customers, so luckily we were able to have a collect and return on a day when we didn’t need the car.
Our local Ford dealership no longer has any courtesy cars!
As @Glos-Guy you need to book in advance if you want a courtesy car. Alot of dealers imo stopped collect and return during Covid, those that still do can charge for the service.
I waited just over 1.5 hours during my last service, nipping to the retail complex across the road and coming back to drink their fresh coffee, biscuits and cake 😂 It saves collecting at the end of the day during rush hour if you have a courtest car. My local Hyundai dealer doesn’t offer collect and return any more.
I’ve always booked a courtesy car, since the dealers are always a 70+ mile round trip. Never been an issue till I used Arnold Clark in Aberdeen for a Kia service (the usual closer dealer had no slots for ages and the 10k service was due -silly interval! – as well as an impending 1500 mile trip so really needed it done). Booked a car, turned up 8.30am on the day for a service and the recall battery coolant change. Only to be told they had no record of a car booking, no cars available, please go away as we don’t know when during the day we will get to your car. Car was ready at 4.45pm, unwashed.
No apology, no assistance & no car. Luckily I an the named driver, not the disabled recipient, so a long walk to the bus station (and reverse at the end of the day).
As I was leaving, there was a lady customer getting the same “you didn’t book it…yes I did…the computer says no…argument.
I did have an issue at a Citroen dealer once, back in 2017, three of their courtesy cars were damaged overnight. They simply put me in a demonstrator for the day, simple, no hassle and bonus of a better car than their usual base model courtesy car.
In life, it's not who you know that's important, it's how your wife found out.
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