When all is said and done, they are a call centre. Most call centre staff elsewhere have tough sales targets to hit. The KPIs at Motability are very soft by comparison, yet their staff have an overall benefits package that 99% of employees these days can only dream of . What I struggle with is the fact that this exemplary package is paid for by disabled people sacrificing their benefits, rather than profits generated by purely commercial activities. This fact has never sat comfortably with me.
This together with the very high AP’s for an estate car and the fact we now have to pay for hand controls is the main reason we are leaving Motability after 30 years. We are not entitled to a grant and will need to fork out around £5k in ap, hand controls and a hoist. We’re going to make use of the VAT exemption for disabled on new cars and keep it.
I no longer think Motability is fit for purpose, especially if your disability requires adaptations and a large car and you are not entitled to a grant. It’s sad because this is what the scheme should be for.