[Dave G]

Hi guys, just curious here as I have a question to anybody who has experienced paying a full AP for a 3 year lease but returned the vehicle halfway or a re-assessment not being successful the following year. I have referred to the FAQ’s on Motability but I would like to hear a more elaborate answer from your experience and whether if it worked. For example, if i have paid 900 for a vehicle and only used it for one year would I get a proportion of it back.

My question is does Motability refund your AP back in full or calculate it on a yearly/mileage basis when you return your vehicle? Cheers.

Topic

[HoneyMonster]

We changed a car after 12 months and got 2/3 of AP back.  This was back in 2013.

Cars On Motability
2009 Citroen C4 Grand Picasso
2012 Vauxhall Antara
2013 Skoda Superb Estate
2016 Seat Alhambra
2020 Seat Tarraco
2021 Ford Kuga
2024 Nissan X-Trail

[rox]

If things change
Lots of our customers experience changes in their condition, both improvements and deterioration, which can mean that your mobility requirements change during the course of your lease. You have agreed to lease your Motability Scheme car for the full length of the agreement, however, we understand that sometimes things change and, if that’s the case, we will try to support you as much as possible.
Reasons for ending your agreement
If there is a valid reason for cancelling your agreement, for example, if your mobility needs have changed and the car is no longer suitable, please call our Customer Services team on 0300 456 4566 . If you do cancel, there will be an administration fee to cover our costs. Once you have returned your vehicle any Advance Payment you have paid may be refunded to you on a pro-rata basis. You may also be eligible for a pro-rata Good Condition Bonus payment. Please contact us as soon as possible to discuss your needs. If however, we cancel your agreement because you have failed to comply with the terms and conditions of your agreement , no refunds will be made to you, and you will be charged an administration fee.

Please be aware that your eligibility for the Motability Scheme may be affected if you cancel your agreement more than three times in any seven year period. Our priority is to make sure you make the right choice first time; all our dealers have trained Motability Scheme specialists on hand to discuss customers’ needs and preferences, and are there to help you select the right vehicle.

If your allowance ends during your lease
If your allowance ends during your lease, you will no longer be eligible for the Motability scheme and we will support you through the process of handing your car back. You may be eligible for a £1000 stopped allowance support payment if your return the car in a good condition to your dealer within our given timescales. Depending on your individual situation you will have up to eight weeks from your allowance payments ending to return the car. If you receive a stopped allowance support payment, you will not be eligible for a pro-rata Good Condition Bonus, but any Advance Payment you have paid will be returned to you on a pro-rata basis.

If your allowance ends following a DLA-PIP reassessment there is a transition support package available, including a financial element.

If your allowance ends we will write to you giving you all the information you need, including details of any support payments you are entitled to. Please call us on 0345 155 6011 to discuss this.

[Author]

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