[matt]

i orded a bmw 2 series gran coupe on the 11th july i was told i would get the car the week commencing the 14th sept.they gave me the order number so i could track on bmw.so i did a few times and they confermed it.so i checked again with bmw.only to be met with congratulations on your bmw in melbourne red.i said there must be some mistake as i ordered sapphire black.they told me to contacted the dealer.someone sent me a email saying they had given me ther wrong order number and mine was due in feb off next year lol even though on my paper work it says september this year.why do they have to lie i have cancelled with them and got a better deal with marshalls

Topic

[Footloose]

Sorry to hear that Matt however when I ordered a few weeks ago I was told January 2021 though initially it was March!! it’s a lot of car for the money  so willing to wait.

[matt]

its not that a, willing to wait too its just the point if being lied too

[Philjb]

You’ll have a wait no matter where it’s ordered, but for a dealer to give you false build times to get an order is sadly quite common.
Due to pressures of meeting targets etc.
I know some dealers don’t get a bonus at all at the end of the year unless they meet all targets and get excellent feedback scores.
who’d be a car salesman. lol

[ChrisK]

Having false information on delivery times is worst than being lied to about specification as at least with specification you can look up most information on line then double check with the dealer if there sure of their information but delivery times we’re at their mercy.

Now I know the dealer is at the mercy of the manufacture but in this day and age tracking anything should be as easy as one, two, three.

On my last order, that I cancelled after waiting 5 months, I was told the 5 months that I was originally told in the first place was now 9 months, and yes it was a brilliant deal and had everything I could wish for but when your current car has become very unsuitable for your disability another 4 months on top of the 5 months became unbearable.

At least the car I have now is capable of dealing with my disability and don’t see that changing over the next year or so so I’ve no problem with any waiting in future for an order to be delivered but would be nice just to get an honest answer on delivery times so we can make the decision to wait or not after all their dealing with disabled folk here not some teenager waiting for there first new car.

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[BionicRusty]

This is where the Consumer Protection from Unfair Trading Regulations 2008 comes in. It was the replacement for the Trading Standards Act and covers misleading sales tactics.

https://www.legislation.gov.uk/uksi/2008/1277/contents/made

The mind boggles how car dealerships get away with this kind of behaviour. And don’t be misled into thinking it’s only Motability it affects. It certainly is not.
Customer Service, in general, in the UK is shocking and if compared to the U.S., is a million miles apart.
I’ve said this before here. I have worked for many years for a company where I had customers all over the globe. If I’d have treated my customers the same as UK car dealers treat their customers, I’d have been sacked. And I’d have expected to be.
Which is why I say again and again, if you find a good dealer that’s knowledgeable and forthcoming with information, it’s worth clinging on to them. If it suits of course!
The only problem there, is that sales persons rarely stay in one dealership for very long.
I’ve had one instance where, from ordering to pick up, I had three salesmen!

For my current order, I placed it early July and the salesman said on the day that delivery would be towards the end of September but he said, “I’ll confirm within one week”.
Not heard a dicky boo since!

? I will be remembered for nothing but had great fun doing it ?

[John Newton]

I have a plan get use the Tesla system where you go t a store and view and test the car then order online either while there or from the comfort of your sofa, then no more salesman with authority complex

[rox]

If they cannot provide a car for my handover date 3 months after ordering then it would be a non starter for me. Maybe thats why they said what they did and lied to you.

Bmw was a NS from the start because i want adaptive cruise and it’s part of a driving pack at £1500 i think, on top of any car they sell..

Where as the honda i got it came as standard. done almost 2000 miles now in the last 2 months since getting it after lockdown scupperd the handover in april. Car was there at the dealers since feb and some people maybe prepared to wait and extend. I beg to differ why should i pay the same for a car thats older than i do for a brand new one.. After 3 years i want shot of it and want a new one. If a dealer cannot do that i not intrested. It’s what i pay for after all from my allowance. So i don’t blame you if you cancel get something else/ nor if you wanna wait for however long they say, that’s your or others choice. but to me if i was leasing a car from a company and they said you gotta wait and pay the same rate i’d be like there no way in hell i doing that.

[Author]

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