- @karl I phoned back in February and they said they were open, that was strange cause they weren’t allowed legally, but that’s not a worry.
So basically the look around and test drive were fine, then i went in and sat with the salesman, he talked to me like I was second class, I ignored it though and filled out some paperwork and he said he’d done loads of motability the week before, but he didn’t seem to know what he was doing,
we left thinking it was sorted and we ordered it in black, they phoned the next morning asking me to come back to sort out more paperwork as the forgot something, I left again after that and thought right it’s sorted,
then phone call next morning asking to come back because they forgot to take photos of my current car for motability! I got there and a different salesman came over with a tablet and we had to go through the whole thing of ordering again as the first one hadn’t got anything finalised,
so left again and got an email from motability saying it was ordered, I thought thank god for that, they told me they had the black one in stock and would update me, then next day they phoned again saying sorry the blacks gone !!!
But if I would except red it’s 100% mine, I excepted after a bit of a think, so they said it would be ready in 7-10 days, I thought ok great, as we got near ten days they phoned and said sorry the car sold already even though they promised me it was mine, then he said if you except any colour we might be able to find one in stock, by this time the messing around and way I was spoken too I suffered a near mental breakdown due to having serious mental health troubles anyway,
my wife phoned them and went mad, they weren’t interested in my breakdown and just went on about it’s a common situation and does happen, my wife said it wasn’t good enough , but again they just waffled talk of how we should be happy as their doing their best, and I should be lucky that their willing to find me a stock one, I wouldn’t of minded waiting but they had none of it, they told me the factory making the chips is shut and I’d be waiting months apon months so again they said they were doing me a favour and I should except any colour because of that.
All the time both me and the wife was talked down to and talked over! by this time I spoke to motability and let them know I’d had a look and fallen in love with a grandland x Sri nav, they phoned MG for me and cancelled the order, I phoned vauxhall and done the order over the phone in less then 20 minutes , I spoke to the salesman and the manager of picadors and honestly they were fantastic