Test Drive Refused

  • Creator
    Topic
  • #219988
    Oscarmax
    Participant

      Popped in to one of our local Ford dealership, we are in a position to place an order, we interested in a Ford Kuga FHEV, we asked about can we arrange a test drive, answer no, come back when you are ready to place an order with you licence entitlement letter, we then can arrange a test drive, charming?

      We asked will it be the facelift model, no Ford have cancelled it until 2024.

      We asked factory fitted towbar, reply £850 ?, we have checked Ford site £600 ?

      I will try the other Ford dealer

      Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

    Viewing 23 replies - 1 through 23 (of 23 total)
    • Author
      Replies
    • #219994
      Wigwam
      Participant

        Hope you find a better one but the problem may be that it’s a Ford dealership.  And you probably made the mistake of mentioning Motability.

        #219996
        Oscarmax
        Participant

          Bad news he was the Mobility salesman

          Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

          #220000
          kezo
          Participant

            I would of told them stick it where the sun don’;t shine and walked out and complained!

            Have you another Ford dealer nearby you could request a test drive ?

            #220002
            Oscarmax
            Participant

              I can try Bristol Motor in Stafford, looks like Hodson Ford in Penkridge obviously don’t want my business.

              Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

              #220004
              kezo
              Participant

                May be worthwhile ringing before you go – see if they have ne you could test drive

                #220016
                Glos Guy
                Participant

                  Dreadful. I would go out of my way to avoid dealerships such as that. They don’t deserve our business.

                  #220021
                  Phaedra
                  Participant

                    From what my saleswoman told me there are not a lot of FHEV’s about to try, did they have one in stock?

                    Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!

                    #220030
                    Jojoe
                    Participant

                      The Motability guy at our local Ford dealer was there for 15 years. Very knowledgeable and knew all his customers even if you hadn’t seen him for 3 years. Always arranged a test drive and kept you updated. He retired last year. It’s all about finding the right dealer.

                      Enyaq EV

                      #220032
                      vinalspin
                      Participant

                        What a? ?

                        The last time a sales rep spoke to me like that they got a coffee (accidentally) knocked all over their desk and lap!

                        I can be very patient but I don’t suffer fools.

                        Find another dealership and check ahead.

                        #220033
                        Oscarmax
                        Participant

                          In 2017 our local Ford dealer Furrows Oswestry we absolutely brilliant, when we move back to Stafford, unfortunately they are 80 plus miles away, Bristol Street Motors in Stafford took over the Motability servicing and picked up and return our car, we would have gone to them first but the parking is a nightmare.

                          Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

                          #220035
                          vinalspin
                          Participant

                            I used to park in McDonald’s, grab a coffee and pop round the corner from there.

                            #220036
                            vinalspin
                            Participant

                              Is it still on the roundabout at the end of Grey Friars?

                              #220048
                              Jojoe
                              Participant

                                In 2017 our local Ford dealer Furrows Oswestry we absolutely brilliant, when we move back to Stafford, unfortunately they are 80 plus miles away, Bristol Street Motors in Stafford took over the Motability servicing and picked up and return our car, we would have gone to them first but the parking is a nightmare.

                                 

                                Parking is a major issue for us due to Mrs Joe using a wheelchair, some dealers put new unregistered cars in the disabled bays. The Ford dealer we used would cone off the disabled bay when we had an appointment booked.

                                Enyaq EV

                                #220053
                                Oscarmax
                                Participant

                                  Is it still on the roundabout at the end of Grey Friars?

                                  Yeah, the wife is schedule for a hip replacement, she is struggling to get out of the outlander, but found the Kuga a lot easier, yesterday we received a letter for a pre meds on the 18th May.

                                  Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

                                  #220065
                                  Glos Guy
                                  Participant

                                    Parking is a major issue for us due to Mrs Joe using a wheelchair, some dealers put new unregistered cars in the disabled bays.

                                    We have the same issue. Our previous two VW dealers permanently had demonstrators in disabled bays and we’ve noticed it in many other dealerships that we’ve visited over the years.  Thankfully our current dealership (BMW) don’t do that.

                                    #220088
                                    Oscarmax
                                    Participant

                                      I have sent an email to Bristol Street Ford Stafford lets see if they reply.

                                      Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

                                      #220090
                                      kezo
                                      Participant

                                        Fingers crossed ?

                                        #220094
                                        Oscarmax
                                        Participant

                                          Well I just received a phone call from South Shields ?, I specifically asked them to email only I have communication problems, the wife took over the phone and ask can you answer the questions in the email, answer no.

                                          I give up.

                                          Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

                                          #220099
                                          kezo
                                          Participant

                                            Sounds like their head office has called, which I believe is in Gateshead about 15 miles from South Sheilds.

                                            Is worth test driving the 48v mild hybrid to get the feel of one?

                                            #220576
                                            Oscarmax
                                            Participant

                                              Popped into Bristol Street Motors Ford in Stafford this morning, the Motability salesman could not have been different to the last Ford dealer in Penkridge.

                                              Answer all our questions towbar Ford list price £625, not £850 as last dealer, had a good look round (as we tow a caravan) notice a full size spare wheel will fit in the boot. I asked about booking a test drive, reply have you got your licence with you if so you can test drive straight away.

                                              The model we tested was the Kuga ST X PHEV (plug in hybrid) the battery had very little charge left however on the long out of town test drive recorded just over 71 miles, we initially were interested in the FHEV at £2650, but really impressed with the PHEV, unfortunately the AP is just over £5,000, we don’t know what to do.

                                              Ford Kuga PHEV were over £6000 + last quarter will they drop again in the next quarter, other manufactures are introducing more modern up to date models, the Kuga is beginning to show it age.

                                               

                                              Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

                                              #220578
                                              wmcforum
                                              Which Mobility Car

                                                I’m very pleased you have had your faith in Ford Dealerships restored.

                                                I’m sure you are aware that the FHEV has a braked tow weight of 1600kg, the PHEV 1500kg. (Earlier Cars were only 1200kg so don’t be confused if you read reviews)

                                                 

                                                #220579
                                                kezo
                                                Participant

                                                  Wow talk about chalk and cheese!

                                                  The CVT in the PHEV is a little better according to various car magazines.

                                                  I remember you saying economy tanked in your Outlander – would the  FHEV be more economical when towing?

                                                  Would you make up the adittonal £2400 AP in fuel costs having the FHEV over the PHEV?

                                                  Alot depends how many miles you do towing compared to pottering around town I guess

                                                  Looks like you have some workings out to do mate 🙂

                                                   

                                                   

                                                   

                                                  #220580
                                                  Oscarmax
                                                  Participant

                                                    I’m very pleased you have had your faith in Ford Dealerships restored. I’m sure you are aware that the FHEV has a braked tow weight of 1600kg, the PHEV 1500kg.

                                                    Our caravan is 1500kg, if only the AP on the PHEV was a bit low, I could go for the ST version but I like the toys on the ST X, just greedy really.

                                                    Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.

                                                  Viewing 23 replies - 1 through 23 (of 23 total)
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