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Exactly, so why are OHME stating that Motability contributed £300.00?
Did Motability actually contribute or did OHME just reduce the quote to make it look better????
Plus, when I spoke to Motability 2 weeks ago, they stated that they couldn’t contribute, even as a gesture of goodwill, towards the non-standard costs.
My house is 8m from the driveway.
From electric box (at front door) to charge point on driveway, taking into account rise and fall of cable = 14-16m
My house is 8m from the driveway. From electric box (at front door) to charge point on driveway, taking into account rise and fall of cable = 14-16m
Motability-
You might need a non-standard installation if:
Your parking space is not directly next to your home
Your charging unit needs to be mounted on something other than your home, like a post. Your home chargepoint can only be installed on a permanent structure
The cable route from your meter or unit is longer than 15 metres
The chargepoint provider needs to drill through more than one wall for the cable route
Your electrical equipment needs to be upgradedhttps://www.motability.co.uk/get-support/faqs/non-standard-installation/
As you can see from this – Motability allow up to 15m of cable for a standard install!
Just got to nip out but may have an idea to save you alot of hastle.
Interesting, the Motability advice was different 6 hours ago, when I highlighted to one of their account managers t0 their “What is non-standard installation” where it mentioned a fence.
Funny how the webpage has been amended so quickly???
You might need a non-standard installation if:
• Your parking space is not directly next to your home
• Your charging unit needs to be mounted on something other than your home, like a fence or a post
• The cable route from your meter or unit is longer than 15 metres
• The charge point provider needs to drill through more than one wall for the cable route• Your electrical equipment needs to be upgradedInteresting, the Motability advice was different 6 hours ago, when I highlighted to one of their account managers t0 their “What is non-standard installation” where it mentioned a fence. Funny how the webpage has been amended so quickly??? You might need a non-standard installation if: • Your parking space is not directly next to your home • Your charging unit needs to be mounted on something other than your home, like a fence or a post • The cable route from your meter or unit is longer than 15 metres • The charge point provider needs to drill through more than one wall for the cable route• Your electrical equipment needs to be upgraded
Ohme are charging you for 10m of cable, when a standard install includes upto 15m!
A photo showing the front of your house and driveway would be good but, based on what you have said, this is how I would approach installation in your situation –
Opt for the Ohme E-pod
-Ohme E-Pod (non thethered) charger fixed to the front of the house near meter box or closest part of house in relation to driveway. (standard install)
-The option of a 7.2kW Type 2 to Type 2 charging cable ranging in sizes from 10m to 20m in length
If you went for a 15m (£275) or a 20m (£349) charging cable you would have 2 options (1) plug each end inwhen wanting to charge or (2) fix it in such a maner where you have where you can coil the cable up on a holster near your driveway and the other end mounted in a type 2 plug holder ready to plug into the charger.
Total cost ontop of a standard install £275 – £349, less if 10 meter cable will be sufficient.
You can in the future get an electrican to move the charger and install a post, if you really felt the need.
Thanks Kezo, genius idea.
I could have the Ohme E-Pod charger on the house to the extreme right of the electric box, about 2 feet in from the fence, then it’s out of the way and there is no vehicle or pedestrian traffic on that side of the garden, so no worries about people tripping over the cable etc.
Then as you suggest a 15m cable to the driveway and problem solved.
Why can’t the great minds at Motability and Ohme think like this, ah not enough profit.
Thanks again, I will contact Ohme tomorrow with this solution.
*The diagram/plan below shows where the charge point on the driveway was going to be placed, so the charge point location can now be ignored.
What are they stating is a permanent structural as uk define it as attached
So a fence (if structurally sound). Or a concrete fence post or Shed would be defined as permanent structure
Thanks Kezo, genius idea. I could have the Ohme E-Pod charger on the house to the extreme right of the electric box, about 2 feet in from the fence, then it’s out of the way and there is no vehicle or pedestrian traffic on that side of the garden, so no worries about people tripping over the cable etc. Then as you suggest a 15m cable to the driveway and problem solved. Why can’t the great minds at Motability and Ohme think like this, ah not enough profit. Thanks again, I will contact Ohme tomorrow with this solution.
The E-Pod would also look neater stuated on the far corner of the house and near the meter box, would make it a standard install where Motability/Ohme are concerned.
Charging cable holder (below) situated at both ends of the fence, so you can loop the cable neatly when not charging and un hook at both ends when charging, will keep the job neat and clean. (3ft of cable hooked over by the charger and remainder at car end) For what it matters you can clip the length of cable along the posts of the fence. This will save coiling and uncoiling.
You may get the type 2 male to type 2 female cable cheaper if you shop around including from ebay/amazon. Just make sure its long enough. Below is who I use alot and if you leave a review you get a free case for the cable, which will be useful, as Ohme will give you 5m or 8m if you specify. Useful as back up for public charging.
15m black £275 – 12 or 20m available
https://www.evcableshop.co.uk/15m-ev-charging-cables/
You soon learn to think out of the box after 40yrs as a fully qualified spark and commercial charge point installer.
Good luck with Ohme, just be straight with them and tell them you want a standard install with an E-Pod not taking no for an answer! If they ask why just say I’ll a 15m charge cable when we need to charge and keep the charger cable you provide as spare, your not breaking any reg’s end of.
Perhaps if they were more honest with their pricing things may have been different. Tuff titty I say lol.
Do let us know how you get on tomorrow.
I think we need to open an “ask kezo” thread as a “sticky”.
kezo is our resident technical genius, and our “go to” explainer of all things that seem mystical to the rest of us.
Cheers kezo.
Hi. I’m new to this. I just ordered an Ariya. Ohme asked me to do a survey so I did. I quickly got an invoice for £191.20. It only stated on it an additional 15m cable. £12.88 a mtr. I told them I require 18m after I checked my figures. 1st 15m should be free. In the end I simply asked them to send a qualified person for a survey. SSE sent an engineer he said 18m to 20m that was nearly 2 weeks ago. I got an invoice for £271.20 for additional 15mtrs today. Now its £18.06m . I’ve asked them for a detailed invoice and the SSE engineers report. Mobility Operations called me today “Jordan” he spoken to Ohme and they will now look for alternative installer. I raised the issue over the price changes in 15m of cable. they are looking into this as so many complaints are coming in as EV takes off. Clearly this is wrong and I agree they are taking advantage of a monopoly situation as the only company allowed to do Mobility. I informed the Nissan dealer of the issues and that i might cancel. I now know that I will not be charged for this. Mobility and Nissan are not happy.
This is the path the cable will follow.
This is the response I received from Motability, he confirmed also that they are looking into the problems as there has been a lot of complaints. Hopefully they will make a move to change to other suppliers so Ohme have to operate in a competitive market for the work.
LETTER BACK FROM MOTABILITY
Thanks for your time this morning, I appreciate you explaining the situation in more detail over the phone.
As discussed, I have approached Ohme already who have confirmed they will seek a breakdown of the cost of the quote and will also request an alternative installer to assess and quote for the job. I have gone back to them again following our call, to ask them to explain why you have received a greater amount on your 2nd quote and for an explanation on why it is showing as an additional 15m of cabling being charged when it is suggested that only a max of 5m would be required.
As soon as I have any further information, I will update you straight away. However, if you have an any further queries you can contact me by email or by direct line on 0300 020 5010. As an FYI I am unable to answer calls on Monday, Tuesday and Wednesday but should have some capacity to respond to emails.
Best regards,
Jordan Dunning
Senior Customer Solutions Account ManagerMotability Operations
This is an update on my Complaint to Ohme,
Dear Trevor,
I hope this email finds you well.
Firstly, I would like to thank your patience while our Installation team evaluated your complaint regarding the work required at your property further with our installer. The Installation team has spoken with the engineer that carried out the site survey and have described the following route for your installation:
The cable is required to be run under the stairs, up through under the floor, run along the hot press cupboard, up to the ceiling into the roof space. The cable will then travel the length of the roof space, out to the gable wall, along the wall, and fit at your desired location.
Although you mentioned that there should only be 3-5m of additional cabling, the installer has confirmed that the route requires a total cable run of 30m, which is 15m more than the standard allowance. It also requires the assistance of a joiner to lift the floors where the cable is required to be run underneath and to ensure the floors are put back as they were met.
The breakdown of the quote is as follows:
– Supply and installation of up to 15m additional cabling: £316.80 incVAT
– Additional labour (joiner needed to lift flooring): £224.40 incVAT
The total comes to £541.20 incVAT. After deducting the Motability £350 contribution, the remaining amount is £191.20.
The installer has indicated that they believe this is the most feasible route to complete the installation to standard. If you do not agree with the route described, please let us know. We value your feedback and are committed to ensuring your satisfaction.
Thank you once again for your understanding and cooperation. We look forward to hearing from you soon.
Regards,
Keith
Complaints Team
complaints@ohme-ev.com | +44 20 3375 1586 | www.ohme-ev.comMy Reply.
If I did not need an extra 10m of that cable you want to charge me for or any floor boards lifting I would not need any additional costs as the Motability £350 Contribution would cover it all.
I can guarantee you do not need a joiner to lift my floor, its a simple task anyway and I put down the flooring in 2 rooms upstairs recently and repaired the creaking floor boards myself. If a joiner did need to lift the boards from the top of the stairs to the hot press its less than 2m. Don’t you think paying a joiner £224.40 as a bit over the top. In addition to get to the hot press it can be done from beneath the Hot press as solar people did it. This was explained to the engineer as well. He even asked if I minded if they used the same point in the cloak room.
£316.80 for up to 15m of Additional cabling. I take it the “Up To” can be seen as a safety margin that can be anywhere from 1m to 15 metres extra, Is that correct?
If only an extra 5m is required I could have expected a refund of 10m of cable and the labour you charged up front from customers. or do you just keep it all anyway?
I would like you to explain in more details and I am formally asking for a full copy of the SSE Engineers report.
Trevor
Nothing is simple an transparent with these people. The joiner cost is just a made up number. Lifting 3 or 4 floor boards stepping back for a few minutes and screwing them down again is not £224.40.
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This reply was modified 1 year, 7 months ago by
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This reply was modified 1 year, 7 months ago by
. Reason: I estimated 15m. but forgot the bit from top of stairs under floor boards to airing room. and 1 or 2m across in roof space to where hole is drilled to outer wall. so 18m to 20m as SSE engineer stated -
This reply was modified 1 year, 7 months ago by
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This reply was modified 1 year, 7 months ago by . Reason: add in additional Invoice information, Reply from Motorbility and Floor plan I sent to Ohme
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This reply was modified 1 year, 7 months ago by .
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This reply was modified 1 year, 7 months ago by . Reason: Update from Ohme Complaint
Have to say I’m getting rather concerned about the extra costs of my ev charger, having a survey done tomorrow and I know we need about 3-5 metre’s more than the allowed (allegedly) 15 metres!
Bz4x fwd vision in silver
Hi. I’m new to this. I just ordered an Ariya. Ohme asked me to do a survey so I did. I quickly got an invoice for £191.20. It only stated on it an additional 15m cable. £12.88 a mtr that works out as. I informed them it would only require 18m after I checked my figures. 2st 15m should be free. They were not listening so I simply said I’m not qualified and demanded a qualified person does a survey. SSE sent an engineer who checked he said 18m to 29m that was nearly 2 weeks ago. Today I got an invoice for £271.20 for additional 15mtrs. Now its £18.06m . I’ve asked them for a detailed invoice and the SSE engineers report. I ring them in the morning. This is causing me significant stress and anxiety. I have sent a message to Andrew @ Mobilityoperations as suggested. £5 extra per metre. Clearly this is wrong and I agree they are taking advantage of a monopoly situation as the only company allowed to do Mobility. I will ring my nissan dealer and suggest I am considering cancelling due to the what I see as dishonest practice of the provider of charging unit ohme
You have done right to ask for an itemised quote and send A Miller an email.
Is your electricity meter in a box outside or in a cupboard in the house?
In your opinion, how far from the meter to where the charger will be located?
A photo or drawing showing where your meter is and whereabout you want the charger in perspective to your house would be helpful.
The cheepest retail price for EV Ultra is £8.15 per meter and is for the tough non SWA (armoured) cable.
I think we need to open an “ask kezo” thread as a “sticky”. kezo is our resident technical genius, and our “go to” explainer of all things that seem mystical to the rest of us. Cheers kezo.
Your so kind POPS :-
However I’m thinking of charging, at least for Paracetamol lol.
What are they stating is a permanent structural as uk define it as attached So a fence (if structurally sound). Or a concrete fence post or Shed would be defined as permanent structure
Your posts are refering to planning permission.
@JJB how have you gone on with Ohme this morning?
Yes most probably
I can’t see an issue with mounting a charger on a concrete fence post if its structurally sound or running a cable along a gravel board if also structurally sound
I still await my quote from ohme, it’s only been worth the installation partner for 2 weeks with no contact
Chased Ohme and still nothing
I spoke with Ohme this morning about my proposition and plan to opt for the Ohme E-Pod and they asked if I could summit the request by email, which I have done and copied in Motability.
The advisor on the phone was on about submitting a “home survey”??? Really, they have more information about my property than I have.
I explained that it is only the charger model that needs to be changed, fitted to the house, no additional work etc. But, OHME advisor still confused, despite having all the information in front of them.
I also requested that another installer be assigned to the job, not Smarter Utility, but apparently they (ohme) would have to restart the process from day one to facilitate this.
Eh? nothing has changed since the first home survey, just pass the details to another installer.
So, email sent and I await a reply.
I spoke with Ohme this morning about my proposition and plan to opt for the Ohme E-Pod and they asked if I could summit the request by email, which I have done and copied in Motability. The advisor on the phone was on about submitting a “home survey”??? Really, they have more information about my property than I have. I explained that it is only the charger model that needs to be changed, fitted to the house, no additional work etc. But, OHME advisor still confused, despite having all the information in front of them. I also requested that another installer be assigned to the job, not Smarter Utility, but apparently they (ohme) would have to restart the process from day one to facilitate this. Eh? nothing has changed since the first home survey, just pass the details to another installer. So, email sent and I await a reply.
The whole system is over complicated, along with office staff having no though control other than a check sheet infront of them.
Requesting you now want to opt for a standard install, with the fitment of a E-pod in “X” position near to your meter box, surely can’t be that difficult to understand!
A few tick boxes on computer you’d think it would be all sorted!
Stick to your guns 🙂
Yes most probably I can’t see an issue with mounting a charger on a concrete fence post if its structurally sound or running a cable along a gravel board if also structurally sound I still await my quote from ohme, it’s only been worth the installation partner for 2 weeks with no contact Chased Ohme and still nothing
I was refering more so to a wooden fence.
However fixing a charger to even a conrete fence post may have stability issues due to the size of the charger and be open to water/moisture ingress and would require a fixing plate preferably not wood.
Why can’t the charger be fitted to the house?
I finally received a reply from OHME regarding my proposal to fit an OHME-Epod, as opposed to an OHME Home Pro at an installation cost of £1343 and use a 15m cable (purchased by myself) from the EPod.
Totally ridiculous reply, are OHME implying the charger cable over 8m are dangerous, if so all suppliers selling these cables are putting EV owners at risk.
Or, is this reply based on the installer, no profit with a standard install?
Does OHME police every OHME-Epod charge point installed, just incase someone uses a “long cable”…..I think not!!!
Just total nonsense from OHME and their installer.
The email read:
Hi J*******,
We received an update from our account operations team and installation partner today advising that we would not be able to do the installation as per your description below. We wouldn’t be comfortable offering an installation where a long lead from the charger to your parking space was the proposed solution.
Whilst I understand that this is frustrating because it means that we have to revert to the original proposal, this is the only installation we feel comfortable completing and ensuring that it meets our high quality expectation of every installation.
If you’re unhappy with this outcome, we would encourage you to reach out to our complaints team at complaints@ohme-ev.com.
For the time being, we have placed your account on hold until you make a decision about how you would like to proceed.
Kind regards
Solution:
Remove a section of my picket fence and park the car on the grass when charging using the OHME recommend 8m lead to an OHME E-Pod on the house.
This removes the need for a “dangerous long cable”.
Will OHME agree to this or will their installer still say no????
@wmcforum I can only see the thread starters post, none of the 102 replies are visable (similar to what I reported on BD’s offers thread)
Cheers 🙂
Edit sorted – went through search and bingo!
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This reply was modified 1 year, 7 months ago by
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