[Anonymous]

Hi all

New user. looking for a bit of info the wife has been given the motability component however she suffers anxiety and agoraphobia. Is she needed to attend the dealer to sort out a car or are there other solutions?

many thanks

Topic

[vinalspin]

Normally the person awarded the mobility component has to go in person to order and then to sign for (enter PIN) but in the current climate I don’t think any new orders are being taken and most car manufacturers have closed up shop for now so will have to wait until the virus outbreak has settled down, then I would speak to Motability and see what the options are (might be worth giving them a call anyway)

[BigDave]

In the current update on Coronavirus on the Motability Website it does state:

I am due to collect my new vehicle, but I am self-isolating, what should I do?

In these exceptional circumstances, if you are unable to attend your dealership to collect your new vehicle you can give consent to a family member or friend to collect the car and enter the PIN on your behalf.

The family member or friend must be a named driver so they are insured to drive the car away. If you need to add them as a named driver please contact your dealership prior to the collection date to arrange this.
When collecting the car they will need to take your PIN letter with them to the dealership, if they do not have the PIN letter then the dealer will call you to get your consent.

Updates from the Motability Scheme regarding COVID-19 (Coronavirus)

Which could be an option?

[JS]

If its to order the car then their is the option (dealer permitting) to have the sales person bring the car to yourselves for a test drive after completion of a test drive the sales person can take any necessary information, should you decide to take it further and order then the dealership has your info and is not in breech of the rules, we were offered this option as it was better to test drive at home on familiar roads rather than the busy city centre where the dealership is based.  as well as being a named driver you may also want to look into becoming a “Nominee” or in exceptional cercomstances an “Appointee” this makes things easier when dealing with things on your wife’s behalf.

https://www.motability.co.uk/about/how-the-scheme-works/information-for-carers-and-appointees/

[Anonymous]

Thanks for the replies everyone. Is a moot point now so will have to wait till we come out the other side. Stay safe everyone.

[Author]

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