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We have a Renault Kadjar which developed issues with loaing cabin heat as soon as the car got up to temperature. Renault dealer booked in after New Year and said OK to drive. New Years Eve developed major faults on the motorway. Gearbox overheating, stop / start failure, pollution warnings etc. Made it off motorway and RAC attended. All levels ok. Tried reset but faults kept coming back so towed to dealers where been ever since.
Dealer fitted coolant sensor and housing said would fix but still not cleared all other faults (35 in total per RAC) Nearly 2 weeks later Renualt have requested videos and still have no idea whats going off
Motability have been fab. Hire car minute aware ofissues but is a petrol and doing half what used to although im grateful to be mobile. Have to keep ringing to extend hire and no sign of an end date
My issue is daughter (whos car it is) currently going through DLA to PIP transfer and already had 2 home visita cancelled by assessor and next not for another 10 days. Lease on vehicle ends 30th March. Cannot order new vehicle and very likely will have to go through MR possibly tribunal so will need Motability to extend lease (had cars for 9 years so would extend 6 months)
My question (sorry for rambling) is if the car cannot be fixed quickly would Motability continue hire car or expect Renault to provide an alternative unyil back on road and if the car cannot be fixed would they end the contract eatly and if do how does that leave us because going through renewal
Really worried we will end up without a car and due to heart, breathing and fainting issues my daughter cannot use public transport alone and we couldnt get to her weekly appointments without access to a vehicle.
Has anyone experienced something similar. The RAC man.said he had never seen a car with so may.faults and it was likely the advice to continue driving when the heating failed had lead to the other issues