Latest Motability operations update 24/3/20

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    wanted to write to you again to update you on the impact of the Government’s latest announcements, and what that might mean for you, and the delivery of the Motability Scheme.
    The latest Government announcements are undoubtedly having a major effect on the Scheme, with many dealerships now closing. We are doing all we can to keep you mobile, but expect that this week will see the end of most dealer-based activity. This means that for the present, we don’t expect dealers to process any further orders, or manage handovers, or car returns.
    If you are coming to the end of your lease, we will automatically extend this for six months and you will automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. If circumstances allow, we hope that at some point we may be able to shorten this six-month extension, and will be in contact if we are in a position to do so. We have answered some of the more Frequently Asked Questions about the end of your lease on our website so please do have a look.
    Meanwhile to support your motoring, the RAC will continue to offer an emergency breakdown service, and RSAM are able to handle insurance claims, although non-essential service, maintenance and repairs are likely to be cancelled as dealers close.
    We will continue to update our Frequently Asked Questions on the website regularly, so please keep an eye on these; if you have a question, you may well find the answer there.
    Like many businesses, we are now operating with smaller teams, and getting used to a home-based organisation, and I’d like to thank our colleagues who have been working hard to maintain services in these exceptionally difficult times. If you do call, please bear with us if you experience longer waiting times due to the volumes.
    We thank you for all your support at this unprecedented time, and we will continue to do all we can to keep you and your family mobile.
    Best wishes

    Mike Betts
    CEO, Motability Operations Ltd

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