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My original installer of the heat pump and solar has gone bust. I am left with a number of incomplete items from the original contract.
I have a new installer for the battery, and additional solar, who should have paid Fogstar for my batteries last Friday, but hasn’t, apparently he is in America on holiday.
The entire contract has been a nightmare.
Im speaking to The Energy Trust for guidance on how to get the outstanding works completed.
😞😞😞😞😞😞😞
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.
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Bloody contractors can be a real nightmare @Brydo. I hope that you can get it sort out.
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.FFS @Brydo you ain’t having much luck mate!
You need to speak Energy Trust Scotland and the MCS helpdesk, although I doubt MCS will be much help, as its a farce.
Have you paid them for the work outstanding and/or are they owed money from you, which under no circumstances you should pay ?
It happens alot and you’ll find the company in question will pop up under another name in no time.
As for the new company I question their business model, because your back at square one with somebody saying they will order something but haven’t.
Absolutely Joss
Kezo I owe him some money so I’m ok on that but there are a few outstanding items to be sorted also I have no documentation from them on either the pump or the solar.
It looks like he went bust in February, I only found out when Fogstar checked up on them as they were getting no reply from their office or his mobile.
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.Kezo I owe him some money so I’m ok on that but there are a few outstanding items to be sorted also I have no documentation from them on either the pump or the solar.
Do you have the MCS certificate, which will be needed to export? If you don’t I’d definately speak with NCS helpdesk, though, as I said they are useless.
Not sure if you need building regs certificate in Scotland to.
No I don’t but I spoke to our DNO and they understood the situation and gave me an export MPAN which I passed to Octopus Energy. I assume that’s all they need to get me onto Outgoing Octopus 🐙
Don’t need building regs up here.
I think I’ve dealt with five or six installers during this process and not one have done anything on time. Constantly having to call them to arrange times, dates, payments etc totally unprofessional 😞
Spoke to Fogstar they are ok with a payment this Monday with shipping of the batteries as soon as payment is made, they’ve been outstanding, everything the installers have not been.
I just hope the battery install goes smoothly but to be honest nothing else has.
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.I used a HIES registered installer, the company got a bit cute as regard the solar battery including the were were advertising and registered MSC for the battery installation and refused any paperwork or guarntee in any shape or form they were only MSC for solar panels. To add insult they informed all contact will be made in writing.
I complained to the HIES after their solicitor investigated within a day they completed all the work supplied all the paperwork including the 10 year warranty, 11 months later the inverter went down, the installer came out within 48 hours.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
Oscarmax all of the installers I’ve dealt with are MCS-accredited and on The Energy Trust list it approved contractors. This however has meant next to nothing.
Having spoken to the Energy Trust they want nothing to do with my situation, they are sympathetic but are not willing/able to get involved.
I don’t know if I’ve said this previously but I’m hoping to get a or ice from this new installer to complete the outstanding work. I’m not sure he can provide all the paper work/ certification but I’m sure he can do the physical stuff.
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.Reputable installers are either HIES registered or provide an insurance backed guarantee (IBG), which can protect you if an installer goes bust and a guarantee which normally lasts 2yrs. An IBG certificate can be sent by the insurance provider or handed over by the installer with all other paperwork on completion.
However, its no good crying over spilt milk if neither of these apply, Its still possible to a MPAN reference from your DNO to provide to you nergy provider, which you have done and now covers export. Unfortunately any costs to rectify faulty workmanship, will need to be met by you and a warranty claim can be made by you or if the new installer is willing to the manufacturer or supplier in the event of faulty equipment.
The MCS is a typical shambolic government back scheme, who offer you no protection should things go wrong. Scotland energy trust seem no better and given you require a MCS certificate in Scotland its poor show,
That said, now the DNO have given you a MPAN ref, I wouldn’t fret too much about a cert at this point.
In 2012, I took advantage of a “rent-your-roof-for-free-solar-panels” but the company went bust shortly after the installation and never claimed the FIT.
Fast forward and the inverter broke down so I had no choice but to pay out for a new one and added a battery at the same time. I tried to get hold of the company and that was how I found out they had gone under.
I had to deal with the Bona Vacantia division and got them to disclaim the solar panels and I completed a Part 8 claim form to seek ownership of the panels which I was eventually awarded and now I am applying for the SEG with EDF. I had to prove ownership of the panels to get the MCS certificate to be able to claim the SEG.
Will Brydo not need the MCS certificate to be able to claim the SEG?
Jason, I too was approached by British Gas for a similar scheme in 2012 ish but as I looked into it I thought why don’t I do this myself? So I did and it’s been a great deal.
When you refer to the MCS certificate is that the companies you’re speaking about?
For my current instal I needed G99 approval, which I got, would the installer have been required to provide that as part of the application?
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.Ring the MCS on Monday and explain to them, you believe the company has gone bump without providing certification and ask what they can do to help. Also ask what umbrella schemes they were under – MCS registered installer code of practice schemes HIES, RECC GGF and NICEIC or Nappit electrical bodies..
Can you remember if they NICEIC or Napit approved electricians, there would have been sticker on the van or it may mention on a quote/invoice and then Speak to the original companies certifying body Certsure for NICEIC & Elecsa for Napit and see what help they can provide.
If you own the solar panels you should be able to get the MCS certificate which shows that the installer is an accredited company and also the details of the panels.
Some advice from Napit, NICEIC will have the same principles.
https://www.napit.org.uk/home-owner/consumer_advice_handout_INSTALLER_NO_LONGER_TRADING_220518.pdf
Jason I have the MCS cert for the panels.
Kezo I’m heading out for a spot of lunch so I will have a look at what you’ve sent me later tonight.
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.I do see a problem going forward if I change FIT suppliers as I will need the companies MCS cert and proof that I’ve paid them. As I don’t have either of them, although I do have staged payments but not a final account, I might have a problem.
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.Brydo am I correct you say you have the MCS certificate, Octopus do not ask for a receipt of payment to the contractor they only require the MCS Certificate and MPAN letter.
Let me edit that Octopus Energy site do NOT require the MSC certificate, hope that helps.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
Oscarmax if you change FIT supplier like I did from British Gas to Octopus you need proof that you paid for the system and the MCS certificate for the company. It was a bit of a chore so its unlikely I would do it again. There was no benefit to changing I just thought I would have everything under the one company.
The only person who got all his work done by Friday was Robinson Crusoe.
Anything i post over three lines long please assume it is an article lol.
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