- This topic has 9 replies, 3 voices, and was last updated 4 weeks ago by .
I have been with Motability since 1994. My last vehicle had to go back after just 4 months due to the car having lots of problems.
Due to the car having to go back early (I now have another) I’m receiving only part of the good condition bonus as have been informed it goes by the length of time you have the vehicle however if the vehicle hadn’t had lots of problems I’d still have it
I’m not bothered for me its the principle . My cars are always returned in immaculate condition. Just feel I’m being penalised for the car having to go back early for reasons that are not my fault
Also I’m sure when I spoke to a manager a few weeks ago I’m sure she had said I would receive the full gcb..waiting for her to get back to me.
It’s not like I thought oh I just don’t want this car any more. It had to be returned due to lots of issues. When I said that to the advisor today ge said the gcb payments are discretionary