Damage to car

This topic contains 16 replies, has 6 voices, and was last updated by  Rolly 1 month ago.

  • Creator
    Topic
  • #117348 Reply

    Rolly

    Hi

     

    i picked up a new car 2 days ago and have brought it home, today i have found damage on the front of the car and number plate.

     

    i have pictures of the car all the way round on the forecourt before i drove it and when I zoom in I can see the damage.

    Obviously I am very upset and worried now.

     

    any advise would be appreciated

     

Viewing 16 replies - 1 through 16 (of 16 total)
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  • #117350 Reply

    Elliot
    Participant

    Have you spoken to Motability Rolly?

    Maybe they should be your first port of call especially if you have the photos to prove it.

    #117353 Reply

    Rolly

    Hi Elliot

     

    i phoned the dealership and they told me the person who i dealt with is busy and they will get back to me.

    I am on hold to Motability now about this.

    #117354 Reply

    Elliot
    Participant

    Good luck Rolly.

    #117357 Reply

    BionicRusty (Wayne)
    Participant

    @rolly, what a downer. But easily fixable.

    It’s brilliant you’ve got pics there for back up.

    I’d call Motability for advice but would definitely call the dealer and explain. As the car is new and was damaged at the dealer and before delivery, Motability may want the dealer to take ownership.

    This is what Motability say about minor damage but your situation is slightly different.
    Either way. Good luck. 🤞

    https://www.motability.co.uk/contact/faqs/i-have-got-some-minor-damage-to-my-car-do-i-have-to-set-up-a-claim

    🏎 I will be remembered for nothing but had great fun doing it 🏎

    #117367 Reply

    Rolly

    Hi

     

    Motability have told me to sort it out with the dealership. Only if we can not sort it out they will get involved.

    I am going to try my best and hopefully the salesman who I dealt with sounds genuine and was nice.

    @bionicrusty it is upsetting as the Tiguan I ordered got held up due to Covid and I have waited months for it to arrive.

    fingers crossed 🤞 this is sorted quickly and thank you for all your support

    #117369 Reply

    Elliot
    Participant

    Let us know how you get on Rolly.

    #117373 Reply

    Philjb
    Participant

    They will just fix it Rolly and give you a courtesy car too, especially as you have photos as evidence.

    Most of these plastic bumpers can be invisibly repaired very easily. Just make sure all the lights and parking sensors work as they should after.

    Good luck.

    Tiguan fan boy

    #117376 Reply

    Rolly

    Thanks for the heads up about checking all the lights and sensors work.

    i will definitely update you about what happens next…

     

     

    #117397 Reply

    JS
    Moderator

    well done Roly its a great idea to take photos, we should all get in the habit of taken a front/rear/sides photos not just for picking up new vehicles but dropping it of for services etc and of hire vehicles. hopefully yours is an easy fix and hassle free because of it.

    #117400 Reply

    joss
    Participant

    When I pick up my new cars, I make a video on my phone. Walk around the car with the rep doing the hand over. That way they know you have evidence down the line should you need it. Also do the same on hand back at end of lease. Piece of mind goes a long way to satisfaction.

     

    Joss
    Current car BMW X2 2.0 Sport sDrive Auto 2019
    Last car Ford Focus Titanium 1.5 TDCI
    Builder of Gaming PC's
    "It is a great ability to be able to conceal one's ability."

    #117401 Reply

    BionicRusty (Wayne)
    Participant

    Well done @rolly 👏👏
    And your experience is all the proof we should need for following the good advice to take pictures from pick up to drop off.
    And if you don’t need them for evidence, then post them here for us all to admire. 😁

    🏎 I will be remembered for nothing but had great fun doing it 🏎

    #117458 Reply

    JS
    Moderator

    And if you don’t need them for evidence, then post them here for us all to admire.

    lol Wayne,very true and its a back up, quite a few of our members dont see/use our sticky in Forum Specials and could do with sharing. its great to put a car to a name lol.

    Forum Members cars

     

    #117490 Reply

    Rolly

    So when I went to collect my car, I took my friend along to specifically take a few pictures (he ended up taking 60 pictures and 8 videos) which I thought was a bit excessive but so glad he did now.

    so here are a few pics of my new 20 plate Tiguan R Line Tech 2.0 TDI auto DSG in Silver.

    I really do not want to hand over the car to anyone even to fix It, really enjoying the car and the 7 speed gearbox is just amazing.

    #117503 Reply

    Philjb
    Participant

    Very nice Rolly ours is metallic grey, I’m sure you will love it.

    when we picked ours up Last December it was getting dark so I made the dealer park it up just inside the dealership so I could make a walk around video.

    More for me to show it off to friends and family then for damage but it’s always a good idea to take pictures and somebody else to witness the hand over and look around it with you without the I just want you you lovely new car, mind set.

    Tiguan fan boy

    #117510 Reply

    BionicRusty (Wayne)
    Participant

    @JS Absolutely. It pays to advertise the thread. 😁

    @rolly She looks gorgeous. I’ve always veered to white but wow, that colour looks amazing. 👏👏

    🏎 I will be remembered for nothing but had great fun doing it 🏎

    #117512 Reply

    Rolly

    Thank you.
    Its funny you say that, I also veered towards white and actually changed my mind in the dealership the day I went to make my order after seeing the silver Tiggy in person.

    For £2349.00 which is a big amount to me, I think you get a lot for your money and well worth it.

    @philjb The metallic grey colour looks amazing on road. I know what you mean about wanting to show the car off to family and that was also another reason for getting pictures taken !

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