Collecting new car

  • Creator
    Topic
  • #255469
    Sid
    Participant

      Hello,

      I am due to collect my car tomorrow what do i need to bring beside the Motability letter and is there anything i should be aware of before putting my pin in.

    Viewing 22 replies - 1 through 22 (of 22 total)
    • Author
      Replies
    • #255470
      MFillingham
      Participant

        Putting your pin in is acceptance of the car, so you need to make sure it’s at a standard you’d expect from a brand new car.  Check paint and tyres/wheels plus the inside of the car.   Make sure everything works before you accept the car.

        I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
        I'll try to give my honest opinion but am always open to learning.

        Mark

        #255471
        Sid
        Participant

          Thank you @MFillingham  Do you know if they allow you to test drive the car.

          #255477
          kezo
          Participant

            As @MFillingham say request to check over the car ensuring everying is there before putting the PIN in. Many dealers will have you sitting there filling out the final paperwork, handing over any advance payment due and entering the PIN, before you are shown the car.

            #255483
            MFillingham
            Participant

              Thank you @MFillingham Do you know if they allow you to test drive the car.

               

              As @kezo says they’ll want you to be doing paperwork and sorting money and PIN before you see the car.  You need to be strong just to look around the car, I think your chances of a quick  drive are pretty slim.

              To be fair, most of us are just too excited to go through a massive checklist and go over the car with a fine tooth comb, do the best you can and be critical running home in the new car.  You can always go back to the dealership if there’s any niggles.

              I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
              I'll try to give my honest opinion but am always open to learning.

              Mark

              #255484
              Sid
              Participant

                Thank you @Kezo  I will make sure to check the car before entering the pin.

                #255485
                Ioniq
                Participant

                  It can take a while to get through the paperwork. Why would you want to test drive the car, its brand new? It is YOUR car, your lease car.

                  They will only allow you to drive it away, once you are added to its insurance etc.

                  But just make sure its the spec you ordered. They should go through the steps of linking your phone to the car and ensure all is well before entering the PIN.

                  The motability person is there to help you. Its not a shonky 2nd hand car dealer, or a rip off merchant.

                  Then drive away.

                   

                  #255486
                  Sid
                  Participant

                    Thank you @MFillingham I will do.

                    #255487
                    Sid
                    Participant

                      @Ioniq I want to test drive so i can see if the car is working properly as others have stated to make sure to check the vehicle before entering my pin.

                      This is my first time with Motability so i don’t know how the process goes and was just asking for advice.

                      #255488
                      Ioniq
                      Participant

                        @sid

                        I know its the first time you are going through this process.

                        But the car will be working fine. When people suggest checking the car, its making sure the correct model, colour and spec is as you ordered.

                        I dont know how you will get on doing it your way.

                        Maybe someone else has requested a test drive on handover day??

                        #255490
                        Ele
                        Participant

                          The car will drive fine its brand new if any problems arise later book it in ask for courtesy car and all will be sorted

                           

                          #255491
                          Sid
                          Participant

                            Thank you @Ele

                            #255492
                            Geriboo
                            Participant

                              My first car back in 2021 i didn’t know to enter pin etc after inspection. ??‍♀️

                              One hour after taking the car,  SEAT  Ateca, I was sitting at a friend’s house waiting for RAC to come out to replace a defunct battery.  Less than 8 miles travelled.?

                              Dealer had the car running when they handed it over.  Got given the keys and that was it.  I know it was in time of covid, but I had no clue how to even start the car anyway.  Never having had an auto before.??

                              To top it all off. I then had to drive to London, 100+miles,  in a car I’d never driven and had no clue where to find any controls, after receiving a call to,  “get home quick, dad’s really ill.”??

                              Stressed then with waiting for RAC  – who were brilliant. SEAT – who were bloody awful, “the car won’t start,”, SEAT rep “just go online and you’ll find all the info and videos.” ???

                              So, be warned.  ???

                               

                              #255493
                              Geriboo
                              Participant

                                (Fewer than 8 miles travelled)

                                #255495
                                Daniel
                                Participant

                                  Use a checklist like the one linked below

                                  https://www.mynewmotor.co.uk/dist/pdf/pdi.pdf

                                  remember you are paying for the car it’s your money so take your time and ensure it all works if you are on your own get the salesman to sit in car and ask him to operate the controls while you stand outside to check lights etc

                                  some cars get damaged in transit so check the car with a very beady eye

                                  ask the question is there anything missing from the specifications

                                  the car dealer is not your friend this is just simply a business transaction and you are buying a product it’s up to you to ensure that product is what it claims to be

                                  take your time have a tea or coffee it should take a good hour or two to save any regrets later

                                  and it’s not 100% right then it’s not right do not be fobbed off with anything the dealer says

                                  you can walk away at any point until you put the pin in

                                   

                                  Good luck enjoy it

                                   

                                  #255499
                                  Mossfinn
                                  Participant

                                    When I went to collect my Mazda CX5, checked it in the delivery area, right colour and model so entered the pin. The dealer went to bring the car round front and when he got out, had a pained look. Turned out it was a manual rather than automatic. He checked the paperwork and found he had incorrectly ticked internal order form.

                                    Quick call to Motobility reversed the acceptance, he found the right car on the system available in 6 weeks so ordered that. As I was rendering the scheme and trading my own car in, we went ahead with that and he provided a brand new Mazda 3, just about to join their demo fleet, and I kept it until the new car arrived.

                                    #255507
                                    kezo
                                    Participant

                                      The basic idea, is to check-

                                      Is in new condition – has no dents scratches

                                      The spec of the car is the same as you ordered i.e right colour, engine size, its not missing heated seats etc that may be important to you.

                                      If you paid extra for optional extra’s check they are there.

                                      If you ordered an Auto check it not manual.

                                       

                                       

                                      #255511
                                      Dragonfly
                                      Participant

                                        Don’t forget to take the spare key with you when you return the car, I’ve just got mine out of the safe ready for next week.

                                        Far away is near at hand in visions of elsewhere.

                                        #255569
                                        Avatar photostruth
                                        Participant

                                          @sid I know its the first time you are going through this process. But the car will be working fine. When people suggest checking the car, its making sure the correct model, colour and spec is as you ordered. I dont know how you will get on doing it your way. Maybe someone else has requested a test drive on handover day??

                                           

                                          you wont be able to test drive your new car. its new and new cars awaiting sale as ‘new’ are not driven as test cars.

                                          the salesman should go through the controls etc and between you you can see as much as possible that it passes muster; but no test drive on car your getting.

                                           

                                          Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
                                          Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoist

                                          #255573
                                          Sid
                                          Participant

                                            Thank you everyone I collected the car today and it is perfect.

                                            #255575
                                            Sid
                                            Participant

                                              We had a thorough examination of the car and the dealer showed us the controls and tested them all.

                                              I had my dad with me as he is the one who will be driving the car.

                                              • This reply was modified 2 years, 3 months ago by Sid.
                                              #255577
                                              kezo
                                              Participant

                                                Good to hear, enjoy 🙂

                                                #255604
                                                Sid
                                                Participant

                                                  Thanks @Kezo

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