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I filled in Motability’s online form expressing my thoughts (shared with most of you) that it would be very helpful if Motability allowed us to order our new cars at least six months before we’re due to change. We all know that there’s nobody getting their cars sooner than that, and in most cases, a lot longer wait.
I received the phonecall I requested about this yesterday. The answer was an emphatic no, Motability will not be extending the order window. There wasn’t any real coherent reason given for this. I was given the line about my lease being automatically extended, along with all of the benefits.
I said that it seemed unfair for Motability to charge the same amount during any extension as they would on a brand new car. Again, no real response to this.
I agree with other posters who have said that Motability do well from lease extensions. The car I’m looking at seems to have a long waiting time, probably a year if I’m being realistic. The thought of paying Motability the same amount for nine months extra in my old car rankles.
I’m looking seriously at options outside of the scheme in response. I’m lucky in that, whilst my credit rating is terrible, I have access to a free loan within the family that I can pay back through my reclained PIP Mobility.
I’ve always been happy with and a defender of the scheme. This intrangient unwillingness to adapt to the current market conditions and help their customers is annoying, especially when it wouldn’t cost them any money.
Maybe their attitudes would change if a lot more of us complained and said we were considering leaving the scheme.
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