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After a saga of delays a lies from the dealer – which Renault UK apologised for, I collect my car at 10am on Wednesday 13th March.
Will post photos and impressions soon after.
Current: MY24 Renault Austral Iconic FHD.
Ordered 5/2/26: Chery Tiggo 8 'Summit' ICEPrevious Motability cars:
2013 Ford Focus estate auto.
2016 Vauxhal Zafira 1.4T SE Auto.
2019 Ford Kuga Vignale 1.5 auto AWD. (Ext lease)
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Thanks for keeping us up to date.
I joined the Austral UK Facebook page a few weeks ago and have seen a fair number of issues. I know a lot of people only seem to post when they have problems. Latest recall is for the ‘easy access’ on the driver’s seat, some cars have been squashing rear seat passengers legs when the ‘easy access’ operates.
Hopefully all these minor problems will have been sorted by the time you collect yours.
Mother Nature don't draw straight lines, We're broken moulds in a grand design, We look a mess but we're doing fine, We're card carrying lifelong members of the Union Of Different Kinds....
Fisherman's Friends, Glastonbury 2024I’m alsoa member of that group. My car got the software upgrade on the 13th January. It came into the country on the 2nd.
Dealer lied, saying the importer hadn’t sent it to them yet. When I finally complained through three levels of escalation at Renault UK, I discovered the dealer could have had it anytime after 15th Jan but hadn’t called for delivery because “their compound was full”.
Dealer is a pile of shite. I will have to use them for servicing though ‘cos next nearest dealer is 50 miles away.
It will take very little to go wrong with the car in the first 30 days to trigger me starting the rejection process. My whole experience has been really very shoddy. I should be feeling excited, instead I’m feeling “Meh, when’s the Subaru Forester/new Kodiaq coming on the scheme?”
Current: MY24 Renault Austral Iconic FHD.
Ordered 5/2/26: Chery Tiggo 8 'Summit' ICEPrevious Motability cars:
2013 Ford Focus estate auto.
2016 Vauxhal Zafira 1.4T SE Auto.
2019 Ford Kuga Vignale 1.5 auto AWD. (Ext lease)I’m alsoa member of that group. My car got the software upgrade on the 13th January. It came into the country on the 2nd. Dealer lied, saying the importer hadn’t sent it to them yet. When I finally complained through three levels of escalation at Renault UK, I discovered the dealer could have had it anytime after 15th Jan but hadn’t called for delivery because “their compound was full”. Dealer is a pile of shite. I will have to use them for servicing though ‘cos next nearest dealer is 50 miles away. It will take very little to go wrong with the car in the first 30 days to trigger me starting the rejection process. My whole experience has been really very shoddy. I should be feeling excited, instead I’m feeling “Meh, when’s the Subaru Forester/new Kodiaq coming on the scheme?”
I fully understand where you’re coming from with that feeling after having had an almost identical episode with Vauxhall a couple of years ago. Delays, untruths and misleading sales people. When my Astra Touring Sport finally arrived at the dealership it was a very different spec to the one I had ordered. I took the car but rejected it in the first few weeks and then moved to Toyota who were more than helpful.
Mother Nature don't draw straight lines, We're broken moulds in a grand design, We look a mess but we're doing fine, We're card carrying lifelong members of the Union Of Different Kinds....
Fisherman's Friends, Glastonbury 2024If the dealer had made me wait from January till now, for no reason other than being lied to, I would point blank refuse the car and let them decide where to put it, regardless if their compond was full.
I would then look for one in stock on autotrader, even if it ment travelling 50 miles or more to pick it up.
renault looking likely to come off my list if this is way they behave…
Current Car: Hyundai Kona Premium EV...2 way 40kg hoist
Last Car: Toyota C-HR Excel Hybrid...4 way 80kg hoistRenault UK sorted it out quickly once I got through to someone with the power. My local dealer, part of a small group, is shite.
Current: MY24 Renault Austral Iconic FHD.
Ordered 5/2/26: Chery Tiggo 8 'Summit' ICEPrevious Motability cars:
2013 Ford Focus estate auto.
2016 Vauxhal Zafira 1.4T SE Auto.
2019 Ford Kuga Vignale 1.5 auto AWD. (Ext lease)i’ve had my austral since july last year and as my local dealer is inept (i will ise for servicing) i ordered and collected from a renault dealer over 100 miles away – who were amazing and i highly recommend – Motorvogue Renault in Bedford, I’ve dobe over 7500 miles so far, Very economical, comfy and has all i want, albeith the top spec wasn’t on the scheme when i ordered last july. I’m on the variois Austral social media groups, and as with all groups a mix of views and opinions. but eith way i’ve had an excellent experience of the austral and lomg may it continue
That’s great to hear, its been a long ordeal for you.
Now you can finally enjoy the car
After a saga of delays a lies from the dealer – which Renault UK apologised for, I collect my car at 10am on Wednesday 13th March. Will post photos and impressions soon after.
Only two more sleeps, it’s worse than waiting for Santa to come.
Mother Nature don't draw straight lines, We're broken moulds in a grand design, We look a mess but we're doing fine, We're card carrying lifelong members of the Union Of Different Kinds....
Fisherman's Friends, Glastonbury 2024LOL! That it is!
I won’t quite believe it until I drive off with it Wednesday morning.Current: MY24 Renault Austral Iconic FHD.
Ordered 5/2/26: Chery Tiggo 8 'Summit' ICEPrevious Motability cars:
2013 Ford Focus estate auto.
2016 Vauxhal Zafira 1.4T SE Auto.
2019 Ford Kuga Vignale 1.5 auto AWD. (Ext lease)
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