Frustratingly I just put my car in for its MOT. They car needed a new light which would take 3 days. Ok no problem – I called motability to organise an automatic courtesy car. They put me on to the RAC who use Europcar. The only automatic they could offer me was a bloody 9 seater Ford Tourneo!!!!! The lady at Europcar said it was that or nothing ☹️ She was aware that I have a disability. So I have felt like a man with a van these past few days and feel really uncomfortable driving it. I called RAC to complain but to no avail. I really do not understand why even today there is still a problem when providing an automatic courtesy car ☹️
Just how long does it take to change a light and how many technicians do they need to do it. ?
I got caught back in 2011 when I was rear-ended with an unsuitable replacement car and again last February when I was rear-ended again but armed with the previous experience of being palmed off I told Motability straight that my car will not be going anywhere until a replacement is brought to my door and I’ve examined its suitability and they could have the car repaired at the end of lease as far as I was concerned. Took a week but they came with a perfect replacement.
This is a real big problem for we Motability customers who drive ourselves with no other drivers on the insurance that and with the car needing adaptions too.
It’s as though Motability think were shaming it and we can get by with bog standard off the shelf hire cars and when you think of it most, if not nearly all the Motability staff are themselves disabled in one way or another and should know better.