Thank you so much V. I picked up the VW Sharan on Thursday and phoned the dealers on Friday and I got the same answer as you did 3 tears ago “it can’t be done”. He even kept me waiting on the phone so he could go into his demo Sharan and prove to himself it can’t be done. I informed him that what every VW owner with this dash knows it needs to be activated through a VAG-COM/VCDS cable and software which the dealerships have. Waste of time. Anyway I am going down the same route as you and find someone with a VCDS who knows what they are doing. Here is a link to VCDS users in the UK who can help.