I have had 5 severely bad issues with Europecar (Glasgow based) all on separate occasions. I would be here all day writing a novel about it, so I will try to be brief. On first occasion I got a bill for £60 from Europecar saying my fuel wasn’t full , thankfully I recorded me filling it to the brim (don’t let the garage see you record!). It got wiped immediately, hmmmm. Several occasions after that scratches and dents nail’s in tyres everywhere, phoned Europecar and let them know. after I handed car back fourth time they hit me with a large bill for a tire. I ask if I could see damage they provided me the image which I seriously laughed At, phoned motability and told them they can deal with there contractor I’m done. Just last week my Nissan xtrail went into the garage for the 5th Time(I know) and Europcar sent a qashqai down, I couldn’t believe What they sent me! Documents said there was no dents or scratches. There were loads huge ones I made the guy record all damage around car while filming him then I looked inside! Sour milk all over the back floor, cigarette ash in passenger seat and boot smelled like a wet dog. My patience was finished with europcar .phoned manager told him how a felt! Then phoned motability to deal with this but MADE SURE motability LOGGED all damages visible inside and out!.Sadly I had to take the car. But I made sure motability raised this to the highest level which they advised me that This was the norm with Europcar. As usual with Motability there customer service is Outstanding and they dealt with everything!.
My Advise would be video /photo everything and phone up motability to keep a log of everything. Hopefully no body has to endure what I had to go through.
sorry this is long people.