I suppose I have been quite fortunate, previously I had a very bad ESA assessment so bad my GP personally got involved, my wife took me into to our local jobcentre the manager was a bit horrified (her father had dementia) and put us in touch with a local charity, who also contacted the local conservative MP. End result full award.
For many years on DLA I had be on the higher rate of mobility, but the low rate of personal care, when I had to change to PIP I was obviously terrified, my GP sent me for some assessments, who produced a report, they contacted Citizen Advice on behalf who in turn filled in the assessment.
I had a paper assessment 24 point Motability and 24 point for care for five and half years.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.