I agree with spinab there’s also the problem with test drive’s at dealerships not having cars with adaptions fitted and also not having an automatic even in the car you want to try, as said when you order a car its great service but when things go wrong then it can be hit and miss did you know the new rules that came in a few years ago that you can only have 3 terminations in a seven year period and that you can be banned for a length of time in years until you can rejoin the scheme even when you have evidence in your favour to problems. Then there is the new complaints procedure that came in also a few years ago where you can no longer go higher with your complaint then a senior advisor in the past you could go higher than that and it got sorted and then they tell you to go to the uk ombudsman which then they tell you we cannot deal with your complaint due to you not being in the scheme anymore i have now rejoined the scheme with help from the grants team also i was verbally abused which i had proof of as my friend heard the call but guess what you cannot get free legal aid anymore for cases like motability due to the cuts in gov funding i was told by numerous solicitors so you cannot win.