So sorry that your new car is not comfortable for you spinaB.
When you go to your dealer, ask to speak to a BMW Genius. These are specially trained people in BMW cars.
https://www.bmw.co.uk/en/footer/contact/local-genius.html
Also do not be afraid to contact motability and let them know about the problem. It is their job to help you.
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.