We had a situation where we weren’t overly happy with the way we were treated by one particular dealership. We voted with our feet, and whilst we were happy to stay with the same brand when replacing the car, we were very clear that we wanted better service.
We voiced our concerns to an alternative dealership who went over and above to secure our business, and their level of service has been superb ever since.
We do have options just like any other customer and shouldn’t be shy of expecting good service just like any other customer.