Reply To: AP Reduced

#90654
Anonymous

    This is the response from the dealer. It looks like I won’t get my deposit back. They will be charged 2k for a cancelled order?

    . I have also spoken with Motability and they have advised the same John. We do not set the bar in regards to their advance payments as we are just an intermediary as we just supply the car we never get to own it at the end Motability does.

    Your order form dates the car to arrive in Nov as discussed before and it still has an ETA of November 29th at the moment. I can understand your frustration in regards to the payment going down. But it does go both ways John if the Advance payment say had risen over £2999 (me personally I would not expect you pay above that) but that is because the price change has happened in a new quarter.

    You have every right to cancel your order John, but I do not know where you stand in regards to your deposit, as the supplier Volvo has ordered the car and we will be charged £2000 for any cancelled order.

    I will however speak with Motability again on your behalf today and see if they can do anything.