August 13, 2019 at 6:43 pm
#85269
It sounds like a cop out from them and I would be mighty frustrated.
The fact they are willing to change the car shows the implications of doing this for you. As there are multiple others in the same boat as you.
Do it for you and everybody will be expecting a free dealer upgrade.
Dealers won’t do anything unless they can bill either Motability or the head offices.
I’m guessing you’ve started the ball rolling to return it?