i think most agree there needs to be better oversight, in part the “profits” have come from a bouyant used car market and motability getting more for the car at the end of lease than they thought they would. and the lack of response when that became apparent and the length of time it took to become apparent. someone got complacent and took their eye off the ball to mix metaphors. their fix was to increase the gcb and gift a sum to the charity as they probably couldnt find an equitable way of giving money back.
given the diesel hatred esposed by govt now it will be interesting to see what happens to used car prices but motability do need to get a grip on their processes to react more quickly to these things and ensure its in the customers favour not theirs.
some form of competition could be acheived simply by allowing us to use our allowance with another lease company but would they be able to offer the same or better terms? some are notorious for billing for allsorts at the end of lease etc.whereas motability are very leniant.