i sent this to motability a few minutes ago i will let you know if they reply.
dear sirs,
to give you a little background i currently have a 3dr mini cooper 7 auto, however due to a slipped disc that is pressing on my sciatic nerve and problems following a heart attack i may need to change to something easier to get in and out of.
consequently i have been trying to do as much homework as possible due to the difficulty visiting showrooms and getting in and out of cars, obviously a problem.
the internet is very helpful especially whichmobilitycar.co.uk and some manufacturers websites help too.
but it has to be said the motability search website is not as good as it could be would be the polite verdict.
recent events highlight what i mean and its a recurring issue,dont your website techs consider what the customer will see.
earlier this quarter the bmw i3 came onto the scheme and it appeared initially as bmw i3 with 4 identical pictures but 4 different ap’s nothing to say what the differences were.
several weeks later the various trim discriptions were added to the picture of the cars, it was the same for the i3 s as well only 3 models.
now this week mercedes have added models and varients all over the place and you now have 6 mercedes-benz b class 1.3 b180 sport and 6 mercedes-benz 1.3 b180 amg.
all 6 have exactly the same model name but a different ap. with other manufacturers you would be able to go to their website and look up what the varients are but mercedes dont publish a motability price list.
when the same happened with mini you could pull up the mini price list and see quite quickly that the variations involved the comfort and nav packs. you also added nav plus comfort to the mini pictures on the website eventually.
however this week its a nightmare loads of mercedes additions with no clue as to the differences and no manufacturers pricelist to refer to for clarification, poor show.
when i rang this evening your assistants didnt know and asked me to ring back when the pricing department is open, which i will and i have to say your customer service staff do try and help but they are only as good as the information they have and thats the same as is on the website. i even tried mercedes locally and they didnt even know the cla was now on the scheme it was the same when the i3 came out the dealers knew nothing.
you need a new fit for purpose website car search because the one you currently keep adding cars to isnt it sucks.
a short term solution when new information on pricing and models comes out put it on whichmobilitycar.com its a great site and it seems most people looking for their next car seem to use it. a simple list of the mercedes models with their varients and ap’s put on as an announcement would save your customer service people from getting a bunch of phone calls.
spend some of your accumulated millions on a search engine and website that does what your customers need it to do.
yours faithfully