Mine went in for a software recall and they did a mini service, top up fluids, for me.
They had the car for a day.
So as said I took my insurance policy and my license and told them I need a like for like car.
Originally they were going to give me a golf estate.
But once they saw my disability they gave me a Tiguan 1.5 s which kangarood and stalled when cold? But apart from that it was all very simple.