i have been onto motability today and was transfferred to clare in claims and after explaining she said she was going to speak with an assessor ? after 15 mins of holdig motability came back on the line and it was a different person who i had to explain all to again. after another 15min hold she said ahe would transfer me back to motability as she didnt know which clare i had been sp-eaking to and had no way of finding out as there was nothing on my record. During the hold again nearly 30 mins a recorded voice kept coming on and saying have you been to your online account, which i had told them on previous times that im not pclit and dont understand it. it then seemed i was put on a loop and the phone would ring every five ten mins and then the same recorded voice would come on about online, and now its nearly an hour gone by so i hung up as i suffer from heart probs and was getting palpitations and feeling clammy like when i had 2 heart attacks. the whole thing stinks. this is day 3 of spending hrs on bphone and getting nowhere. the prob seems to be with the motability ins claims dept. how the hell ppl like that sleep at night is beyond me. its unbeleivable how it has changed, ppl used to be so helpful
