Sorry everyone, I pasted my initial email and not Andrew Miller’s reply. I have now edited my post and pasted it there but here it is also as it’s a bit easier:-
Dear Mark,
Thank you for getting in touch to share your concerns regarding the recent changes to the Motability Scheme, particularly the reduction in mileage allowance, increase in excess mileage charges, and the impact this may have on your ability to continue with the Scheme. I am sorry to hear of your disappointment and understand why these changes will be concerning for many customers.
As outlined in our recent announcement, the changes are in response to increased costs following Government tax changes. We have taken careful steps to manage these costs and reduce the impact on customers, while ensuring the Scheme remains affordable and sustainable for the long term. Our priority remains to protect what matters most to customers and to continue offering an all-inclusive package that provides confidence and peace of mind.
I appreciate you taking the time to contact me and your MP. I can assure you that these changes have not been made lightly by me or my team. I will pass your email to our solutions team, who will review your comment and provide a response. They will be in touch within 24 hours and will keep me updated.
Andrew
Andrew Miller
Chief Executive
Motability Operations
6th Floor, 22 Bishopsgate
London, EC2N 4BQ