Just read a very concerning post on Facebook of a wheelchair user being kicked off Motability after getting 2 consecutive red weeks on the Drive Smart box, she had raised concerns on it for the past 4 weeks as it was marking erratically like 100% in all areas but down to 24% on speed. It also listed taxi journeys and private transport as her driving.
Motability were deaf to her concerns and would not accept a complaint from her. Direct Line said it was up up to Mota to investigate a complaint or cancel. Mota said it was Direct Line’s decision. Her car will be collected within 7 days and she is listed by Direct Line as Insurance Cancelled, so getting cover on a private car will be difficult/ more expensive.
It’s pretty wild reading, and doesn’t bode well for Motability users when they just are not interested in any issues with the device.
In life, it's not who you know that's important, it's how your wife found out.