- This topic has 78 replies, 27 voices, and was last updated 1 week ago by
Elliot.
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- March 14, 2026 at 4:12 pm#344908
So as well as under 30s. All completely new customers to the scheme will have to have the app, with effect from 13 April.
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2013 Skoda Superb Estate
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2024 Nissan X-Trail left in Sep 25 - CreatorTopic
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- March 14, 2026 at 6:10 pm #344912
Thank god I’m not under 30 or a new customer. But I would imagine in the future, I can see them making everyone on the scheme use it one day.
March 14, 2026 at 7:55 pm #344914This part is a bit ambiguous:
You count as a new customer if .
You started a lease in the past but ended it early
Mmmm.
But yes, with 700K customers, they will gradually roll it out to everyone over the next year or two
March 14, 2026 at 11:19 pm #344926There’s changes to the scheme due July. It’ll be a miracle if that doesn’t kick in for each new lease after that.
Alongside cutting the mileage allowance and cutting out European travel, the drive smart thing should save at least the VAT increase if not both that and the IPT and something off our APs.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.Mark
March 15, 2026 at 12:22 am #344930Indeed Mark, every new customer from April . …
March 15, 2026 at 9:29 am #344939Indeed Mark, every new customer from April . …
I believe Mark was inferring that come July it may also apply to existing customers taking out new leases, not just new customers.
As previously discussed in this thread:
March 15, 2026 at 10:37 am #344942Well, Motability can stick it where the sun doesn’t shine if they bring this in for existing customers!
it’s bad enough having to turn off all the “safety” aids (joke in itself!) ridden with bugs each and every time you start a modern car never mind be monitored by a black box that tells you how to drive. As a man in his 60’s who is a holder of an advanced driving course certificate I will NOT have any more carp telling me how best to drive and also monitoring me at all times!
March 15, 2026 at 10:51 am #344943We will be leaving Motabilty this year, so this won’t affect us, but I do question the wisdom of this move.
Any potential saving in insurance costs by forcing drivers to be absolutely paranoid about how they drive will surely be more than offset by the cost of paying for these devices to be supplied and fitted, so I can’t see it helping to offset the VAT and IPT hikes.
I can understand the requirement for new drivers and for those who are suspected of abusing the scheme, but to impose this added anxiety on experienced drivers and scheme customers who aren’t doing anything dodgy would, if implemented, be yet another step too far in the never ending deterioration of the Motability scheme.
March 15, 2026 at 12:08 pm #344947I am forever grateful to the scheme, but it is going the wrong way in my opinion.
If I had stayed on scheme and if they did introduce for all. I can see i would straight away been getting there red weekly driving scores.
As hospital is an hour and a half journey on a good day, and i dont take a break after the hour on drive there.
The six journeys in a day alert once again being in more remote area trips are often made multiple times.
The driving in antisocial hours. When i prefer to drive as less traffic.
I also normally clock up 18k per year mileage, so if they limit mileage as well. I would have been stuffed.
If it does become compulsary, my advice would be to say you only have, a basic non smart phone. Then they can install a box and not use your data, or possibly track your phone, just the vehicle.
Cars On Motability
2009 Citroen C4 Grand Picasso
2012 Vauxhall Antara
2013 Skoda Superb Estate
2016 Seat Alhambra
2020 Seat Tarraco
2021 Ford Kuga
2024 Nissan X-Trail left in Sep 25March 15, 2026 at 12:36 pm #344948@HoneyMonster Unfortunately, the type of phone that you have would make no difference whatsoever. Smart boxes aren’t reliant on your mobile as they have their own inbuilt telematics. You don’t even need a phone at all for your driving to be monitored. All that the lack of a smart phone would mean is that it would be harder for you to see what your driving scores etc are!
March 15, 2026 at 1:51 pm #344952Glos Guy the system that they use normally is an app based one and relies on your own phone and data. I was saying ask them to fit box rather than use your phone.

Cars On Motability
2009 Citroen C4 Grand Picasso
2012 Vauxhall Antara
2013 Skoda Superb Estate
2016 Seat Alhambra
2020 Seat Tarraco
2021 Ford Kuga
2024 Nissan X-Trail left in Sep 25March 15, 2026 at 1:56 pm #344953Glos Guy the system that they use normally is an app based one and relies on your own phone and data. I was saying ask them to fit box rather than use your phone.

Oh right. It’s obviously a very different system to the one that my youngest daughter had to have when she first passed her test. Bit of a cheek to impose this and then say, by the way, it relies on using the data that you pay for!
March 15, 2026 at 1:56 pm #344954It does indeed, and if you used phone in a mount for sat nav. It would mark you down for screen being active as well whilst driving. Have a look at the reviws here of actual customers as well. https://play.google.com/store/apps/details?id=uk.co.motability.drivesmart&hl=en_GB
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This reply was modified 1 month ago by
HoneyMonster. -
This reply was modified 1 month ago by
HoneyMonster.
Cars On Motability
2009 Citroen C4 Grand Picasso
2012 Vauxhall Antara
2013 Skoda Superb Estate
2016 Seat Alhambra
2020 Seat Tarraco
2021 Ford Kuga
2024 Nissan X-Trail left in Sep 25March 15, 2026 at 5:43 pm #344968It does indeed, and if you used phone in a mount for sat nav. It would mark you down for screen being active as well whilst driving. Have a look at the reviws here of actual customers as well. https://play.google.com/store/apps/details?id=uk.co.motability.drivesmart&hl=en_GB
Oh dear, oh dear. Talk about Big Brother 😞
I always use my phone on journeys to use Waze, not as a satnav, but for warnings for speed cameras, potholes, upcoming accidents etc which it is excellent for. No way on earth would I (Nor should anyone!) allow this tracking app willingly to spy on me everywhere that I go.
March 15, 2026 at 6:19 pm #344971Blimey. I’ve just taken a look at the reviews. Dreadful. I know that it’s not confirmed (yet) that it will apply to all new leases, but just the prospect that it might is enough to cause a lot of anxiety to people. Yet another (of many) reasons why I’m very relieved that we are ditching Motability this summer.
March 17, 2026 at 1:33 pm #345013Indeed, was telling my computing teacher wife about this in preparation to saying we’d leave the scheme if it was introduced for all drivers and she preempted me with a very emphatic No Way…based on the personal issues, listening while you are in the car, offshoring and selling your data, tracking all journeys, using your own phone and data etc, so far beyond the scope of scoring how you drive it’s crazy. She was amazed anyone would agree to have it regardless of their age.
We will absolutely 100% leave the scheme if this is imposed on us.
In life, it's not who you know that's important, it's how your wife found out.
March 17, 2026 at 3:27 pm #345019Seems some have been removed from the scheme according to Motability Advice group NI, along with some poor guy can’t get a good score, due to all the potholes!
https://www.facebook.com/groups/290365491907372/posts/1954287052181866/
March 18, 2026 at 12:22 pm #345722Here is a Q
If you are kicked off the scheme because of this app/box either through own fault or App error
I assume if/when ever thinking of getting your own private vehicle insurance this may be considered as a red flag
Is that a possibility?
March 18, 2026 at 12:57 pm #345726Here is a Q If you are kicked off the scheme because of this app/box either through own fault or App error I assume if/when ever thinking of getting your own private vehicle insurance this may be considered as a red flag Is that a possibility?
I doubt it, but when buying private insurance one question is “have you ever been refused cover”. I guess it depends on whether it’s Motability’s decision or the insurers.
March 19, 2026 at 9:18 pm #347993Ah, the good old conspiracy pmuppets out in force
Whats the issue? My lad had to have the same type of box on his insurance as he was under 25, never went wrong.
If you drive correctly, what’s the issue? If you drive like a hooligan, or the car isn’t at your address, you deserve to lose your car.
Simples
March 19, 2026 at 9:34 pm #347994ah but its never the drivers fault lol.
a relative of mine tried to kick up a fuss when her daughter was had up for several driving offences including use of phone, speeding, hit and run accident. of course acording to her mother she was an angel did nothing wrong the police were picking on her etc etc.
slight problem was the use of phone whilst driving included selfies and filming,which also proved drink/drugs so hung by her own petard so to speak.
March 19, 2026 at 10:19 pm #348000Ah, the good old conspiracy pmuppets out in force Whats the issue? My lad had to have the same type of box on his insurance as he was under 25, never went wrong. If you drive correctly, what’s the issue? If you drive like a hooligan, or the car isn’t at your address, you deserve to lose your car. Simples
Ah! but its not your average insurance black box, if you bothered looking.
March 21, 2026 at 9:56 pm #348433Just read a very concerning post on Facebook of a wheelchair user being kicked off Motability after getting 2 consecutive red weeks on the Drive Smart box, she had raised concerns on it for the past 4 weeks as it was marking erratically like 100% in all areas but down to 24% on speed. It also listed taxi journeys and private transport as her driving.
Motability were deaf to her concerns and would not accept a complaint from her. Direct Line said it was up up to Mota to investigate a complaint or cancel. Mota said it was Direct Line’s decision. Her car will be collected within 7 days and she is listed by Direct Line as Insurance Cancelled, so getting cover on a private car will be difficult/ more expensive.
It’s pretty wild reading, and doesn’t bode well for Motability users when they just are not interested in any issues with the device.
In life, it's not who you know that's important, it's how your wife found out.
March 22, 2026 at 12:35 am #348434Just read a very concerning post on Facebook of a wheelchair user being kicked off Motability after getting 2 consecutive red weeks on the Drive Smart box, she had raised concerns on it for the past 4 weeks as it was marking erratically like 100% in all areas but down to 24% on speed. It also listed taxi journeys and private transport as her driving. Motability were deaf to her concerns and would not accept a complaint from her. Direct Line said it was up up to Mota to investigate a complaint or cancel. Mota said it was Direct Line’s decision. Her car will be collected within 7 days and she is listed by Direct Line as Insurance Cancelled, so getting cover on a private car will be difficult/ more expensive. It’s pretty wild reading, and doesn’t bode well for Motability users when they just are not interested in any issues with the device.
Probably, the best solution is to have your own black box in the form of front and rear dashcams. Not least for your own protection and possible legal redress over a faulty system.
March 22, 2026 at 8:55 am #348437I inputted Drive Smart black box reviews into my search engine, Hasting Insurance came up with very bad reviews on the Drive Smart policy.
I am going to have to seriously consider my next move in May ?
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.
March 22, 2026 at 9:40 am #348439I am going to have to seriously consider my next move in May ?
Given your order window opens before any of the changes take place and Drive Smart at the moment will only apply to new customers, you should be ok for your next car. If during an existing lease taken out (ordered) prior to the new changes and Motability bring Drive Smart to exisiting customers, you should be able to terminate your lease penalty free, as imo it would be classed as a major change to existing lease’s.
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