My main issue is that Motability Operations can summarily say they’ll cancel the contract arbitrarily. Simply because the paperwork hasn’t caught up yet! And, I might add, the lease agreement was originally in our name – so they’re more than 2 years out of date themselves lol
Total jobsworth madness.
Total jobsworth madness.Forgive me for my long post but its just to show how much MB have fallen from a five star service to two stars service in my view.
I think its part of the new Motability, well Motability Ops ethos and we don’t really care about you because we have our rules.
This is their lack of any understanding on the two little problems I’ve had. Two weeks before collecting my new car the dealer changed the handover date, only by a few days but it was inconvenience for myself so just to inconvenience them I suggested to MB that I might cancel the car and go elsewhere. Their answer to that was that’s fine but your lease ends in less than two week so I would have to get a new order in very quickly.
I took that as a gun to my head, not that I was actually going to cancel the car but just shows they don’t give a Monkeys and will hold you to the T and C if it suits them and they don’t care.
I also had to contact MB again the day after collecting the new car because the satnav wasn’t working (I think the adaptions installer broke something behind the dash) and the dealer said that can’t even look at it for two weeks hence the call to MB and there answer again was more or less that they can’t tell the dealers to give a priority and we have to go with whatever the dealers say. For a car that’s only been on the road for 20 miles and them supposedly being then biggest buyer of cars in the UK. It’s no wonder AP’s are going through the roof because MB Ops couldn’t even negotiate themselves out of a paper bag.
So not so much jobsworth but more like we don’t care because we got your money and there’s nothing you can do about it.
At least mine were minor compared to yours Bob and wish you luck in getting the people, whoever they are, to get off their butts and doing their job. Seems like even the Royal Navy are working from home these days. LOL
