I currently have an ongoing case with the financial ombudsman but I’m not holding out much hope. Whilst our current car only has a hoist adaption, motability refused point blank to extend my lease. The issue I have is finding a car that allows me to put my scooter in without having to disassemble it, which I am not able to do. I really don’t want to have to get another scooter as well although I am looking at the Smart Seat from auto chair that might help (although with a £550 price tag this is not ideal!)
I was given a 5 week extension as I did have an ongoing case with the foundation. However as I am not eligible and they wouldn’t offer me a lease extension, I will need to either order an unsuitable car on the scheme by 21st March, or hand our car back.
I had read on this forum that some members were written to by Motability at the start of the year offering a lease extension even though their cars had done more than the 20,000 miles. I’d be interested to see if there were any special circumstances that Motability are not affording me.