All the big car hire firms are slated on Trustpilot, although one star is pretty dire – Europcar managed 1.6 , Enterprise 1.7, Hertz 1.3…
I have only needed Motability car hire once, a Quashqai back in 2018. Was pretty flawless, apart from them categorically stating on delivery no dogs in the car….the disabled user who is on the Motability lease is blind with a guide dog…couldn’t make it up…
I said dogs going in the car, anything less is full on disability discrimination. Never heard anything more about it.
In life, it's not who you know that's important, it's how your wife found out.