Not impressed with DLM in the slightest. After an accident in 2024 where an at-fault accident wrote off our motability car, DLM fell short on customer care & failed to look after us as a customer, both after the accident & the run up to the court appearance that led to the ban, but that’s another story. In 2025, our disabled daughter ended up with a 12mth driving ban due to the previous accident. Roll on to 2026 & the daughter is counting down the days (2 weeks) until her ban is over & she can get behind the wheel again Now having only found out by chance today, DLM state Yes, any driver who’s been disqualified from driving for more than 30 days within the last five years cannot drive on a Direct Line Motability (DLM) policy. They’ll become eligible when five years have passed from the conviction date shown on their driving licence. Is this a somewhat new addition to dlm’s t&c’s? The kicker is this was not mentioned at anytime previously by DLM. we now have an adapted motability vehicle that the customer won’t be able to drive. As we currently have 15 mth left on our car, the thoughts are we will likely have to terminate the lease early, but where to next? We’re not in a position to purchase a brand new vehicle privately, so with adaptions needed, possibly looking at a used vehicle! if adaptions are still available? or a private lease! If adaptions are allowed to be fitted? Adaptations at cost price, a 6k insurance quote for a used car. Or is there anything else you guys n gals can suggest.?.?.? TIA Tom…
Tell me if I am wrong, my understanding is you still have the Mobility adapted vehicle is that correct, if so for the past 12 month the vehicle has been without valid insurance and at present is still uninsured.
If the above is correct you should have contact Mobility immediately, the situation is you responsible and liable for the vehicle, if it is damaged or stolen the liability sits with you. Secondly you have failed to sorn the vehicle off road and insurance which attracts a fine.
My advice contact Mobility this morning.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.