January 31, 2026 at 3:36 pm
#337257
@djkav Make sure that you don’t agree to pay for any options at the point of ordering. That way cancelling is simple and you can walk away with no hassle and no commitment. If you have paid for options the dealer still has to refund you, as the contract is between you and Motability Operations and doesn’t come into place until you accept the car using your PIN, (there is no enforceable contract between you and the dealer), but make sure that you do it before the car is built, as the dealer can then change the spec for another customer. Some forum members have had some hassle trying to get back pre paid options from arsey dealers but, with a bit of help from one or two of us on here, have eventually been successful.