I have just found this forum and interested to see that some members have been offered a lease extensions. I am coming to the end of my lease and am not able to find a suitable car from their ever decreasing pool of vehicles. Due to a number of disabilities (rheumatoid arthritis and respiratory failure) I need to be able to transfer my mobility scooter into the boot with the aid of a hoist and without having to dismantle it. We currently have a Ford Galaxy. Although Ford offer the Torneo, due to the van nature of this car it doesn’t have electric boot and seats, which I also need.
Motability have flatly refused a lease extension and suggested I leave the scheme. I have complained to the Financial Ombudsman but worry I won’t hear back in time.
It seems that Motability are not consistent with their message and wondering what my next steps should be. We’ve spent weekends visiting car showrooms, measuring boots only to feel completely disheartened.
Any advice would be greatly appreciated.